Best Western Plus University Park Inn Suites

Our stay was disappointing, especially given the high rate we paid for graduation week. After a long day of graduation the day before and packing/loading the moving van throughout the day, we were eager to use the hot tub, only to find it scalding hot—completely unusable. I normally enjoy the water quite hot but this was dangerously hot and we could not get into the water even after trying to give our feet and legs time to acclimate to the temperature. Despite multiple attempts and inquiries, we were met with rudeness and dismissiveness from the front desk. Staff insisted it had been checked and was 102°F, but it clearly wasn't. I asked if the temperature could be re-tested but was told that no maintenance was available, When asked if there was any chance that we could just use the temperature gauge to verify we were basically dismissed . Very disappointing experience but I guess now we knew why we had not seen anybody in the hot tub throughout the duration of our stay.

We attended a wedding and the hotel was really close to the wedding reception. Breakfast was great!

The whole reason we booked this particular stay was because of the hot tub. When we arrived we were informed that the hot tub was not working. The heater on the pool was not working either Totally ruined the entire trip. I would not have booked that stay had I known. So disappointing On a high note the staff were very pleasant!

It was ok. There were a couple things that could have been better. Our door did not seal to the hallway. You could see through to the hall. The shower needed to have Drano poured down. The breakfast was empty of things 30 minutes before it was supposed to be over. Never refilled. Pool was closed but nothing said on the website.

Beds were very uncomfortable and toilet continued to run after flushing. Decent hotel, but could use new beds

Overall, it was a great property. The rooms were spacious and clean, and I liked how quiet the room was, overall. I will definitely be staying here again.