Alison
26 tháng hai, 2024
When we arrived at the hotel the carpark was already full as there was a wedding. My husband stayed in the car and I went in to check in and was asked for payment for the room. I went back out to the car to grab our bags and jokingly told my husband that I had just had to pay for my own birthday present and he looked shocked and showed me the receipt for the pre payment ! We both went back in and queried it with the receptionist who apologised and said he would issue a credit (as I write this payment has come out but no refund has been received)
We then went up to our room and OMG this is classed as a 4 star hotel. the carpet had a big burn mark, didn't fit along one wall and there was loads of dust under the bed. The furniture was tatty, one of the lights was just hanging by it's wire and there were loads of cobwebs hanging from the ceiling. In the bathroom the bath had loads of chips in it, the floor tiles were cracked and loose and the mirror looked awful.
Room 4 is directly over the reception and you can hear every word. The guests in the room opposite were with the wedding party and once the wedding finished decided to continue a party in their own room with very loud music playing and singing at the top of their voices at 1.30 I had to call the night manager and complain and in fairness he dealt with it swiftly. This has to be the worst room we have ever stayed in ! When we queried the room with reception they told us they were fully booked with no alternative rooms.
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