Tài Khoản Khách
ngày 4 tháng 10 năm 2024
When we booked, we were really impressed by the location of the hotel in the midst of the forest and the inviting staff at the reception counter who made us very welcomed. We were not happy with the booked room and asked for an upgrade. Enter the room, there was a physical defect with the window, which could not be closed, so we were moved to the second option, a nice room on the top floor. Small but well designed with separate toilet and shower. The room is fine, except the room safe was not working and the poor reception lady not having the real technical know-how, could not help either. Had dinner on the first night. Service and food excellent. Unfortunately, the downside is their housekeeping. The room is poorly cleaned daily and we stayed 3N/4D. Shower cell ceiling light not fixed, even reminders are made. Breakfast is nice, as long the hotel hosts meetings. We stayed over the weekend and the buffet spread is halved with only one staff on duty. No refills. Good free WiFi and free car park Overall a mixed bag. A pity as the hotel is nice and there are really highlights we will not forget, but we won't return
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