Holiday Inn Express & Suites American Fork- North Provo

I was very impressed by the beautiful warm and inviting feeling as I entered your lobby. The lady at the check-in desk was very friendly and helpful, with her warm smile. Our room was sparkling clean and cozy. I especially liked the electric window shades. The beds were very comfortable. I liked the walk-in shower but think that the towels should have been hung closer to the shower rather than across the room, which was inconvenient. The breakfast was out of this world, the best I have seen in a long time, with its great variety of items on its menu to suit anyone's taste. The coffee was delicious, freshly ground. When we checked out, the lady enrolled me in the IHG program, and recommended a park nearby for us to visit, and we enjoyed spending the morning there. I was very pleased with my visit to this hotel, and we will definitely consider staying here again on a future visit to Salt Lake City. I would definitely recommend this hotel to anyone visiting Salt Lake City for its location, reasonable price, and superb customer service down to the smallest detail!

This property was so clean you smelled the 'clean' when you walked in. The employees were turning over rooms but also cleaning as they went. You could tell the hotel was on a regular deep cleaning schedule - there wasn't a drop of dust anywhere and the ongoing Maintenace of this hotel was very evident. The staff were AMAZING, friendly, smiling helpful - I can't say enough about how wonderful the staff are. The rooms and beds are comfortable the gym was clean (although the lowest weight was 20lbs). The breakfast was Holiday Inn usual, lots of options, a clean area and fresh. It was a wonderful experience - if every we are visiting in the area again we will stay at this location again!!

What I liked most about this visit was our room was at the first floor and conveniently accessible to the main entrance and a side entrance, and they serve great breakfast. What I did not like was no one was answering the front desk after I called many times to notify them about late check-in. I tried a different extension for booking or cancelling reservations instead. The man was helpful but I got transferred to another man who was supposed to help me register to earn rewards but it turned into a sales pitch. I politely said a couple times that I wasn't expecting the sales talk and not interested. I just wanted to inform the front desk about late check in but he was persistent so I hung up. A big turn off and thus the 4 stars for staff & service.