Golfo dei Poeti Relais & Spa

Beautiful location, stunning views,and excellent dinner in the evening by the pool. However despite all of this I would say it was not good value for money. The service overall could be much better for what is suppose to be a boutique type hotel. We encountered the following problems : 1. Mix up over the order for breakfast. My husband ordered scrambled eggs and salmon one morning and was brought eggs benedict instead. He was offered a replacement with the correct order but by the time the mix up had been brought to the attention of the member of staff it was all a bit too late. 2. My hasband ordered a couple of drinks and nibbles at the poolside bar. He was told they'd be brought over to our sunbeds. There was a small circular table at the sun longer immediatley next to us which was full of used glasses and empty bottles that hadn't been cleared away. The obvious thing to have done would be to clear the small table, bring it over and use it to put our drinks and nibbles on but instead we were literally handed them whilst laying on our sun lounges. Other than the floor there was no where else to put them. No offer of a side table was made and when I asked if we could have a table we were brought a dining table that was far too high? We ended up moving from our sun loungers and sitting at one of the dining room tables which wasn't our intention nor the most relaxing way to enjoy our aperitiv! 3. The Junior Suite we were in could have been cleaner. We noticed one of the wooden floor boards had a gap which I caught my heal in and the frame around the bathroom door was lose. The glass windows at the front were in need of a good clean and despite asking upon our arrival if the glass could be cleaned it wasn't at anytime during our 3 night stay. When the beds were turned down for the evening it looked like no attempt had been made to puff the pillows as they were flat and dishelved. The room was full of insects which didn't help with the bites acquired in the night! Not surprising though, as when my husband returned to the room whilst it was being serviced one evening, he found the front door wide open attracting all the insects in! We love Italy and all it offers but sadly on this occasion for the price paid we were left disappointed. The hotel is in a lovely location, the staff were pleasant (although lacking in a little attention to detail as described above) and the food served in the evening was delicious. We may have just been unfortunate but sadly we won't be returning.

Breathtaking view but poor service The view and the pool are amazing. The food is delicious. However the service is terrible. Waiters, receptionists, barman are very nice but not efficient at all. We had to wait 30 minutes for our drinks by the pool, 30 minutes for our wine bottle and 45 minutes for our first dish at the restaurant. There was no lotion in the room and after waiting for 45 minutes, it never arrived. We had to bring our luggages downstairs ourselves because the reception didn’t send the butler on time.

To recover and enjoy the view an excellent place. Quiet, appropriate service, clean rooms

From the moment we parked our car and called for the cart to pick us up the staff all went out of their way to make us feel as though we were special to them (the staff to guest ratio was something I have never witnessed previously as it seemed there was always a staff member close by to attend to us) The views are very simply amazing and the food was some of the best we experienced in Italy! We dined in the restaurant every morning and had dinner two nights in their excellent restaurant with remarkable views. Another night we enjoyed their “Golden Hour” outdoor buffet and wine meal which I would highly recommend during pleasant weather. We reserved the outdoor spa and had a hot-tub with a view all to ourselves for an hour. Pool and outdoor lounging areas were stunning. We plan to come back again!

The staff was extremely kind and helpful with planning dinners around the area. The included spa was a nice touch. Loved the panoramic sauna.

The staff especially the front desk is just amazing . So accommodating and helpful. Delicious food, and beautiful views