Amalfi Luxury House

Everything is perfect but the location 😫😩

Well cared for 8 room B&B, large room with a queen size bed and all of the basics. No extra frills but everything in good working order. Modern bathroom with basic toiletries. Major catch: you have to climb almost 110 stairs to get there, a mix of narrow steep alleyways and regular stairs. Very nice breakfast served in the rooftop terrace, weather permitting. Major complaint: reception clerk smokes all the time and the fact that he opens the only window in the lobby area makes the smell travel towards the rooms, a definite drawback for us non smokers but apparently not something locals care about or are embarrassed about. Loud upstairs guests made it impossible to rest on New Year's afternoon, so not very good noise insulation. But all in all a nice place to stay.

We had paid about 1 month and a half before our honeymoon over 700usd for 2 nights in a deluxe room with a balcony. Upon arrival on our honeymoon, the girl at the front desk brings is to our room, which is even less than what I would consider a standard room with the ceiling at a Complete slant I am 5foot 1 and I couldn't even stand up straight ..imagine my 6 foot husband. We realized this cannot be the deluxe room at 350usd a night that we paid for. She says the notification she got was for a standard room, so we show her our email of confirmatiomation and even call our vacation agency and they confirm as well it's a deluxe option they sent them. We asked the lady to show us the email she got and she did not. She started telling us that the deluxe rooms are all booked and the standard is all they have anyways. We were very upset and they had 0 empathy. Anyone would be upset if they paid for something so expensive and receiving not what they paid for, like the owner told us "money first". She then called her manager or whoever this man was, and he was so aggressive also I am italian and they didn't know I understood everything they were saying to eachother. He offers to my husband to give us a suite the second night but the first night we have to stay in the standard room. So we hung up with him decided to take the night to think about what we are going to do. Also upon booking we didn't realize we booked and had to check out on shabbat so we also needed to add an extra night. The next day we went to talk to the girl said ok well take the suite tonight like the manager said yesterday and also we want to add a night. When she gets the manager on the phone he starts giving us a whole store "yesterday was yesterday, today is today" also his exact words "first what is important is the money, then its the client"....we are business owners of multiple businesses in canada, this is the WORST thing a business owner can say to a client, how do expect money when you have unsatisfied clients? Ur clients is what brings you money. Your clients are the reason for your business to even be running. They also forced us to write an email to ******* saying everything is okay and we got a room (Assuming to cover themselves). Throughout the rest of our stay, it was such a undesirable situation being around the staff. The place is nice (minus the 101827202 steps to get to it) to bad the people running it aren't so charming as the rest of amalfi is. There are a bunch of hotels near the coastline, check those out first!