Tài Khoản Khách
ngày 3 tháng 10 năm 2024
Where do I start, this hotel is definitely not a 4 star, more like a 3 star at best. The rooms need updating, beds are hard and extremely uncomfortable, the cleaners gave us a bath towel with a big hole in it, they don’t use bin liners in the room bins so they’re all rusty. The balconies are tiny and dirty. We booked a deluxe sea view room with EasyJet and were allocated room 228, which had a view of a busy main road and derelict tower blocks and run down villas to the left and a side sea view to the right with a run down crazy golf course that had seen better days! Thank goodness we only booked B&B as the food was terrible, very little choice and the same 3 fruits every day: oranges,tinned fruit cocktail and melon. The same fried eggs, pancakes and omelettes every day,smoked fatty bacon placed on top of sliced bread which contaminated it for the ceoliacs and inedible bright red sausages. The water from the drinks machine was lukewarm at best and the breakfast room was absolute chaos between 8.30am and 10.00am. We nicknamed this hotel Faulty Towers. The saltwater swimming pool was also freezing cold.Its only redeeming features were its close proximity to Alvor beach and its gardens. In summary I would say avoid at all costs, Pestana seem like a cost cutting budget hotel brand, they could learn a lesson from the Portobay Hotel Group!
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