Holiday Inn Express & Suites Alton St Louis Area, an IHG Hotel

Excellent location and service. Staff was friendly and fun. Rooms were quiet, clean and spacious.

Front desk staff were friendly and professional. Breakfast layout was great. Facilities new and generally clean. BUT we went two nights of our stay without our room being serviced and the TV systems are not intuitive at all. Worst I have experienced. Just to get to a Channel, any channel, was perplexing. Ice machine on 3rd floor remained out of service our entire 4-day stay. Needed extra luggage valet in room. Front desk said they do not have extras.

room was not cleaned Saturday. kids running up and down the hall Saturday night kids were lighting and throwing fire works at each other in the parking lot and hitting cars.

The staff were extremely kind & helpful! The hotel & our room was very comfortable. Highly recommend this hotel.

My visit and stay was due to a major surgery my daughter in law was undergoing. The front desk clerk, Paige, was extremely empatic. The front desk clerk, Chris, was very helpful in providing the items I needed and helping me extend my stay one more day. Annette, the breakfast lady, was very friendly, always eager to help with food selections. I found her a joy to converse with. I would recommend this hotel to any one traveling. Although they did not have a pool, there were several families with younger children. The room was very well stocked with all the necessary items, plus many extras. The beds and pillows were very comfortable, the room was clean and welcoming when I arrived. I loved that there was a walkin shower instead of tub/shower combo. In this area of Alton, I would absolutely send my friends and spread good words about this hotel. As a mater of fact, I already have. 5 out of or 10 out of 10 however you want to score it!

This hotel was clean. The pool was not working and there were some lights in the room a That didn’t work.