Schooner Hotel

Check in was very easy but upon opening the door to my room I was greeted with a bed that had been slept in and the smell of urine. I went to the toilet and there was dried up urine splashes on the floor that I had had to clean up myself. There are no toilet rolls either so I had to ask the reception. I had been out all day working and just wanted to relax. It’s was now 20:30. I was hungry and went to the restaurant with my friend who had already stayed at the hotel the night before. It appeared that the person serving us was the only one on shift at the time, the food wasn’t bad but it wasn’t great either and it took more than half an hour to arrive. There was no cutlery on the table either I went to another table to get the cutlery myself as the staff member didn’t seem too bothered to get us. Looking at the table next to us, there were used glasses and dishes of guests who had probably eaten there before us and the table wasn’t cleared. Getting the bill also took ages. The staff member lamented that he had a busy day and was very tired. I settled in for the night knit to realise that there was no phone service or wifi accessible in my room. I had to go out into the hallway in order to use my phone. The entire ordeal was like something out of a bad movie. I don’t understand how this can be allowed to happen.

After confusion regarding breakfast due to the ******* booking system, the staff were rude, dismissive and said it was our fault for not using another well known webiste !! When we checked in, there was no mention that breakfast was not included, and even when we added a third room on the day, not once was breakfast mentioned or offered as an extra. When we pointed this out after the confusion, the staff suggested it was our fault for not asking for breakfast. It was not their policy to ask if a guest might want it. They then stated you can only book breakfast via the aforementioned website!! The rooms were very outdated and a little scruffy, but this wasn't the problem. It was the lack of customer service to come to a resolution regarding breakfast there was not even the change to pay for hreakfast on the day. Any notion of breakfast was refused as it was not booked via the previously mentioned website. I would avoid this hotel as i feel any issue or problem would be dismissed and handled very rudely.

Terrible Avoid- hotel very run down and dirty. Very expensive for sub standard accommodation. Unsafe plugs/ poor decoration/ poor level of cleanliness/ damp. Several areas of the hotel need cleaning bunch as stairs / dining room / bar area. On arrival room smelt unclean (of wet dogs) asked to move rooms but was told hotel was full despite this not seeming to be the case. Met with other guests on stairs who informed me that there was no hot water and they had reported. On arrival checked hot water and indeed was cold, went to reception to report and member of staff seemed surprised. No hot water for the entire Friday evening. Tea and coffee equipment dirty. Internal lock on bedroom door not working - this is a concern for females travelling alone.

Avoid this hotel!! Horrible hotel, me and my family felt so disgusted to stay there everything felt so dirty and it was so smelly everywhere we literally left to go back home at like 10pm to drive 4 hours home as we just couldn’t stay there. Absolutely horrible

We booked in at the bar ran by 1 man who gave us our keys. The bar area was absolutely freezing I think it was warmer outside. Decided to have a beer after 2 hour journey they had no draught beer no coffee or tea the only drink they had was a small variety of bottled beers. Went to drop our bags in room at least there was a small heater in the room but bathroom freezing and no hot water. Went out in a taxi to Warkworth for the night. The next morning we went down at 9 for breakfast there was no sign of anyone in the hotel so left keys on bar and walked out. I would urge you to remove this so called hotel from your website as it is not fit for purpose. They should refund us our money back for the lack of everything at this hotel disgraceful.

DO NOT BOOK THIS PLACE DO NOT BOOK!!! Half finished, dirty, no hot water (constant theme not one off check other reviews), no one contactable. No one on ‘reception’ and no one ever answers phone. Also offers breakfast - good luck getting that!!! To offer breakfast there has to be someone there to actually provide it, not that I’d want it given no hot water and therefor handwashing or shower facilities in the building.