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Vị trí4.3
Trang thiết bị4.3
Dịch vụ4.3
Vệ sinh4.4
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Tất cả đánh giá(30)
Đánh giá tích cực(23)
Đánh giá có ảnh/video(5)
Đánh giá tiêu cực(3)
DmitryPol
Phòng Tiêu Chuẩn
Lưu trú vào Nov 2024
Người đi công tác
6 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào Nov 27, 2024
Booked tor business trip. Not far from the exhibition center. The breakfast is good but not have omelet or eggs.
Dịch
Hari
Deluxe
Lưu trú vào Sep 2024
Một mình
45 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Sep 16, 2024
Good location, comfortable room, nice breakfast
Dịch
Phản Hồi Từ Khách Sạn: Dear Hari,Thank you for your positive feedback! It was a pleasure having you stay with us, and we hope to see you again soon!Best regards, Park Dedeman Almaty team.
Luvsan
Deluxe
Lưu trú vào May 2024
Người đi công tác
1 đánh giá
2.0/5
Đăng tải vào May 17, 2024
The last thing you would expect after a long and tiring day is a group of people drinking in the hotel public place (hotel lobby). Full of alcohol smell when you enter the hotel, makes you vomit. To make it worst, the hotel receptionist tells you “this is completely normal in Kazakhstan”. He even added “we intentionally allowed them to drink in the hotel lobby, because it would have been inconvenient if they drank in their hotel rooms”. Shocked!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, We deeply apologize for the discomfort you experienced during your stay. It seems there was a misunderstanding regarding our lobby bar policy and its impact on our guests' overall experience. While we do have a lobby bar where guests can purchase alcohol, it's crucial to maintain a balance that ensures all guests feel comfortable and respected.We regret that this balance was not maintained during your visit, leading to a situation that left you feeling shocked and unpleasantly surprised. Your feedback is invaluable to us, and we will take immediate steps to address any lapses in communication and ensure that similar incidents are avoided in the future.Please accept our sincere apologies once again, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience that you rightfully expect and deserve.Kind regards, Park Dedeman Almaty team.
Max Sher
Phòng Superior 2 Giường Đơn
Lưu trú vào Feb 2024
Gia đình
4 đánh giá
3.2/5
Đăng tải vào Feb 15, 2024
I booked this hotel based on the photos they provided, but apparently their photos didn’t match the reality. The front desk stuff told me that the photos they took are from hotel in Turkey, and that the room it self are different, and yes they were completely different.
The rooms are very small, very very small really. It seems the hotel is quite new. The breakfast is not bad, and have good view on the mountains.
Will I stay again? Answer no
Dịch
Phản Hồi Từ Khách Sạn: Dear Shyngys, thank you for choosing our hotel for your stay. We are very sorry that we did not meet your expectations, we will update our photos on the site soon. All photos correspond to our numbers, but at the moment they are visual photos. We hope that you will come to us again and we will meet your expectations.Sincerely,Team of the Dedeman Park Almaty hotel.
Tài Khoản Khách
Suite Đặc Biệt
Lưu trú vào May 2024
Gia đình
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào May 17, 2024
Good rooms
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, We're delighted to hear that you found our rooms to your satisfaction! If there's anything specific you particularly enjoyed about your stay or any suggestions you have for improvement, we'd love to hear them!Kind regards, Park Dedeman Almaty team.
Phản Hồi Từ Khách Sạn: Dear Vivianma,Thank you for your feedback. We’re glad to hear you enjoyed our service, but we sincerely apologize for the issues you experienced with room cleaning and amenities. This is not the standard we strive for, and your comments will help us improve. We appreciate you bringing this to our attention, and we hope to provide you with a better experience in the future.Kind Regards,Park Dedemna Almaty
Zhenelite
Phòng Tiêu Chuẩn
Lưu trú vào Oct 2024
Người đi công tác
77 đánh giá
5.0/5
Nổi Bật
Đăng tải vào Oct 10, 2024
房間比較新,乾淨,剛剛裝修好的,位置好找,周邊方便。前台服務好,英語交流順暢
Dịch
Phản Hồi Từ Khách Sạn: Dear guest.Thank you for your rating.Respectfully,Dedeman Park Almaty