Tài Khoản Khách
ngày 16 tháng 2 năm 2025
I have been too many countries, even poor countries but so far this is one of the worse hotel I have ever been too. When they new about my arrival, yet room was not ready. I had to wait for an hour. Then the first room that i was given where toilet was not flusing and room was too dark and smelling. When I complaint, receptionist said, he will get it fix but won't change the room. I insisted about the changing the room then he said he will see what he can do. While I was going out, I requested to change my room before I come back and I specifically asked for different floor. I ever offered to pay more but give me good room. When I came back, he gave me last room on same floor. But guess what, toilet seat was broken and there was no warm or hot water for shower. There were no cloth napkins or paper napkins given, No mini bar, No instructions for locker, they come inside in your room to clean even when you have do not disturb on, food service was timed. They should know that people are coming from kumbh so they must be hungry but no food was available from 3-7pm and i was told this is 4-5 star hotel. THIS PLACE IS NOT RECOMMENDED AT ALL
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