The Mahakumbh Vatika

Dear My Trip Team, I am writing to express my concerns regarding my recent stay at your property. Unfortunately, I was very disappointed with the overall experience, especially considering the amount I paid for the room. Below are the main issues I encountered: Room Value: The room we stayed in was not worth the money we paid. We believe it is a temporary tent, but even so, customers should not be charged such high prices for such accommodations. Limited Dining Options: There were no options to choose from for breakfast and lunch. This lack of variety made our stay less comfortable. Hot Water Issues: There was no hot water available during our stay. When I raised the issue with the staff, the reasons they provided were unacceptable and did not resolve the problem. Pricing Discrepancy: I found out that the walk-in price was cheaper than the online booking price. A neighbor who walked in mentioned paying less, which raised concerns about the pricing structure. Communication Barriers: The staff could only communicate in Hindi, which made it very difficult to resolve issues or understand important information. Booking Concerns: Did Trip.Com visit the property before accepting the pricing provided by The Maha Kumbh Vatika Tent Owner or the person in charge? Based on my experience, I question whether the service and facilities were accurately represented. Overpricing for Temporary Tent: While we understand that this may be a temporary tent setup, customers should not be overcharged or misled. We strongly believe the price does not reflect the quality of the accommodations. Given these issues, I feel that the value for the price we paid was extremely lacking. I would appreciate your attention to these matters and any resolution or compensation you can provide. Thank you for your time and understanding. I look forward to your response. Best regards, Sooriya +*********** Confirmation Number : ********* Booking Number : ****************