The Alexandrian Old Town Alexandria, Autograph Collection

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!

Staff was friendly and accommodating. Room was clean lots of restaurants and shops within a short walk.

Everything about this hotel was perfect except the last of two nights in the courtyard over which my room looked there was a really, really loud rock n roll band ... I had to get up for work at 5am, so it was a drag.

Always have loved staying here but it’s been years since my last stay. Have always loved it. Check in young woman was excellent. Very sweet and professional. Woman at front desk at check out seemed bothered and unfriendly. Gentleman “manager” I’m assuming who was often behind the desk in the background never stops looking at his cell phone and cutting up behind the desk while people were lined up waiting. Just found it all very unprofessional for this classy place, as he should have been helping.

The staff was great and the room was fine. But they are missing a great opportunity to make the interior courtyard nice. It appeared that it wasn’t being kept up and the outdoor cushions were left in the rain which made them unusable when it stopped raining.

Excellent location. Some appliances in room not working. Staff variable in responsiveness/friendliness.

The hotel, lobby and restaurant are beautiful! The rooms are lacking. Scuff marks and holes in walls, dirty bathroom with hair in tub and on shampoo bottles. Beds are without comfy bedding, thin duvet. Area is fantastic, but wouldn’t recommend.

Being historic, the hotel is old - which is a great unique value proposition but lot of things are swept under the rug - bathroom sink did not drain well, the flooring in the bathroom was lousy in the corners, top floor rooms (we had 2 rooms) do not have full windows so, it got gloomy. These are the could be improved bits and hence the value to cost IMO is not great. The staff is simply amazing! - punctual, professional, always helpful. The lobby is nice and has a fireplace for winter days. The walking score to waterfront & shops is pretty great. Parking is convenient. We did fell safe and enjoyed the time.

Breakfast in hotel restaurant was bad. Bathroom sink was clogged. Barking dogs is not cool man.