Hotel Indigo Old Town Alexandria

Nhìn chung, tôi cho kỳ nghỉ này 5 sao. Nhân viên lễ tân rất thân thiện! Vị trí là sử thi! Mặc dù hiện tại không có dịch vụ dọn phòng do covid 19, những người giữ nhà đến phòng mỗi ngày để lấy bất kỳ vật dụng nào trong phòng được yêu cầu (ví dụ như khăn tắm cà phê). Nhà hàng Hummingbird mở và ngon. Lưu ý: Có chỗ đậu xe ở boong thành phố n*** phía sau khách sạn với giá ít hơn đáng kể so với chỗ đậu xe ở khách sạn. Các bức tường trong khách sạn RẤT mỏng - tôi đã liệt kê theo nghĩa đen của tôi là có thể nghe thấy các cuộc gọi điện thoại của hàng xóm (& ahem… các hoạt động khác).

This is a great hotel in a great location. It was nice to step into a property that has it's own unique look and feel. The staff were amazing/awesome. The dining facilities are also great, with amazing ambience. I found the room to be quite comfortable - very clean and updated. I will be coming back again!

I was initially concerned when I called in and didn’t have the best experience with the reservations team. The staff onsite were really nice, the hotel was clean and the location was great! I’d go back to this hotel and I’d recommend it to a friend.

Hotel and hotel service is great! Parking service is terrible! Front desk was extremely nice and accommodating. The valet parking attendant was by far the worst I’ve had in my life. Without greeting, he rudely (]with a tone) said we have to check in before bringing the car in the garage. He kicked us out of the garage. So I did so at front desk while my girlfriend drove circles around the block. Not a big deal so far, until we returned with our $30 paid parking ticket. The valet man then said we can’t park in there, because there is no room. But we just paid the front desk, right? We then mentioned that we paid “so can you please park our car?” The valet then tells us to “the hotel has nothing to do with this parking lot!” even though the entrance sign says Hotel Indigo. Other customers in the lot told us to go somewhere else because he was terrible and rude with them. So we drove around in the very busy neighborhood and found a $10 lot over half a mile away. We came back and explained to the front desk what happened and she kindly gave us a bottle of champagne and water and refunded our parking. She also offered discount breakfast AND her personal parking space! Wow. She really cared about customer satisfaction. Highly recommend this place, but park elsewhere!!!

位置優越，房間舒服寬大。服務態度非常好。衞生。

It is not worth the price. I spent $450 for two nights. There was no microwave in the room. It had a ridiculous barn door for the bathroom, providing zero privacy. The water pressure in the shower was extremely low, almost unusably low. The chair was unusably uncomfortable and it had a laughably stupid bean bag for an ottoman. The office chair was uncomfortable as well. And the blinds on the windows came off their track when opening in and closing. The ice machine room was gross, with water everywhere and clearly something growing there to make it smell horrible. And I got to spend an additional $40 per night to park my car. I do not recommend.

Reception staff was absolutely amazing with myself and my kid - I applaud this great a hotel customer service which I have rarely experienced in the US - we will be back !

Good accommodations and very friendly staff, but a little out of the way if you're there for business in Washington DC or National Harbor

The property itself was great - well located, relatively new. The hotel had courteous staff but seemed understaffed - check in wasn’t available for two hours after the designated time, the bar was overwhelmed on new years, and the gym had a few out of order machines and no equipment wipes.