Tài Khoản Khách
ngày 18 tháng 7 năm 2025
Decent 4 stars hotel located in Puerto de Alcudia, a great place for a holiday. We liked: - Reception team, very helpful, we received a quiet room as we have requested. (avoid rooms with pool view if you want quietness) - The room was in a good shape, well equipped, AC working fine, comfortable beds. Good shower products in the bathroom. - Great location, near to a lot of stores, bus station, less than 10 minutes to beautiful Alcudia beach. - Staff was helpful, specially people in the restaurant, waiters, kitchen members etc. We didn’t like: - Face/hand towels, looked very old, in a beige-grey color and not with a fresh smell. Luckily the shower towels were in good condition but the hotel must do something with this basic thing, offering clean, good-looking towels. - Cleaning services were disappointing: bed sheets were not changed during our 7 nights stay, the bin was not cleaned sometimes, bathtub very poor cleaned, not paying attention to details. Cleaning services must be improved, were not suitable for a 4 stars hotel. - Food, we had breakfast and dinner which is a good deal. Dinner was very good but breakfast average, a large variety of products but with a low quality. I would advise the hotel admins to offer less products but with a better quality (for example instead of 6 types of cheese or ham, offer only 3 types but with good quality). - Another issue were dirty plates from the clean pile, so many plates had traces of food, this is a serious cleaning issue. Overall, a good experience but as said there is room for improvement, hope things will get better in the future.
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