"Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!"

"Nobody at reception.tel no displayed is a local garage repair shop. Correct no is displayed above the front door bell"

"Tôi đã tổ chức sinh nhật 70 năm tại Phòng Warwick. Đó là một không gian đẹp với riêng bar & toilet bên cạnh. Người phục vụ bar (Colwyn I.think) chăm sóc một quầy bar rất sầm uất tuyệt vời. Phoebe & Mariana đã giúp chúng tôi về cách sắp xếp phòng, nhưng tất cả các nhân viên đều hữu ích nhất, không có gì quá nhiều vấn đề. Quản lý F & B cá nhân đã quan tâm cả đêm & đã ở hữu gần để bất kỳ sự giúp Bữa tiệc buffet là chất lượng & số lượng tuyệt vời & tài nấu bánh tự làm của tôi & đổi nó thành một thứ gì đó rất ấn tượng! Không thể giới thiệu nơi này đủ cao, tuyệt vời trên tất cả các mặt. Nên đề cập đến một vài người chúng tôi (bao gồm chó của chúng tôi) đã ở lại, phòng và bữa sáng cũng tuyệt vời!"