Tài Khoản Khách
ngày 10 tháng 9 năm 2023
Booked this through a third party app that doesn’t disclose the name of the property until payment is confirmed. Upon arriving at the property, it became very apparent that you get what you pay for. I considered completely abandoning my reservation mostly because the location is in a questionable, not very accessible area, but I decided to give it a shot. The female manager who checked me in was very nice. I stayed in room #107 on the first floor. It was exceptionally clean and tastefully removated from top to bottom. Room overlooked a chain link temporary fencing structure which is obviously a cost effective crime deterrent. My concerns and low rating all come down to my absolute joke of an encounter with the Sunday day front desk agent and the manager on duty Hemal. Contrary to what the front desk says, I was double charged for my room and not only would the manager not admit it, he became very confrontational, aggressive and between the two of them, I felt like I was being bullied in high school. How ironic that 30 mins after I left the additional charge was reversed…. I’ve filed complaints with Hotwire and Wyndham and would caution guests to prepare for a very rocky interaction with the hotels manager. Unbelievable!!
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