Hotel do Cerro

Nice hotel for a family stay. Easy to get to old town and the beach. Theres a longer way walking past shops and Solgama (nice restaurant to visit) or down a steep slope cuts down to the elevator by the beach. Either way for us we just walked easily but you could uber. We brang a travel kettle with us so didnt pay the charge and got coffee from the mini market. We also brang swimming caps tor the indoor pool but used the outdoor pool instead twice. We brang our own beach towels. We preferred going to the beach then staying at hotel. Theres a nice reading room with chess boards by the swimming pool to relax in as well. Room was clean and beds were made daily. Air con worked well in the room. TV with 5 English channels. Small hairdryer in bathroom. Shower was nice. Only thing is bath towels were a bit small and not that fluffy. Had a nice small balcony to enjoy a morning coffee on with a sea/beach view on 2nd floor. Mini fridge for milk/water etc and they give you a small bottle of water for free at the start (theres a mini market less than 5 mins away to buy big bottles of water from). Bar had nice pina coladas which were reasonable price. Breakfast was nice and you ticked what you wanted on a sheet when you sat down. Coffee was nice and they did soya milk. Was nice to have breakfast by the pool. Pool opened late 10am-7pm but theres a big one and a smaller one at the back. Check out was 12 which was good and late compared to UK standards. All the staff were friendly and nice. We had a nice time. I would stay again.

First of all the positives. Nice friendly helpful staff. Clean hotel. Nice evening meals. Good evening bar area with sky sport. Comfy pillows Sea view Negatives. Bed really hard Had to pay extra for kettle euro a day. No tea or coffee provided. Only one lot of toiletries given eg. Tiny shower gel Breakfast made to order but basic would prefer buffer style Would say hotel is more a 3 star than 4 Our room wasn't clean until 3.45 pm each day There is a big long list of rules to follow.

Quite disappointing for a rated 4* hotel, which is more of a 3 at most. Hotel is on a very very steep hill, so infirm be aware and also if you don’t want to walk to the town which is an approx 10min HIKE!. While the hotel staff were polite and welcoming, the facilities, services, and general quality of the accommodation were wholly inadequate. The issues we encountered included: Mis-sold upgraded sea view: We paid extra for an upgraded sea view, but the view was almost entirely obstructed by a large tree (see attached photo). The balcony was extremely small—around 1m²—making it effectively unusable. Lack of basic amenities: No tea or coffee facilities were provided, and we were told we would need to rent a kettle at an additional charge. This is unacceptable for a hotel advertised as 4*. Broken facilities: The hairdryer did not work at all (I have a video of this. On one of the days, there was no hot water for several hours, causing significant inconvenience. Poor breakfast quality: Breakfast was of very low standard, both in variety and quality, not reflecting what should be expected from a hotel of this rating. No fresh towels provided: At no point during our four-night stay were fresh towels offered or delivered. This was inconvenient and raised genuine hygiene concerns, as guests should reasonably expect clean towels daily in a 4* hotel. Overpriced and unrealistic spa & gym facilities: The spa and gym, which were promoted as part of the hotel, were completely additional and charged at unrealistic prices. This created the impression of more facilities than were genuinely available. Noise disturbance: Early morning drilling by workmen disturbed our sleep on multiple mornings, with no prior warning to guests. Inconvenience and discomfort: Only one room key card was issued, and the bed was extremely hard and uncomfortable.