Flamingo Grand Hotel & Spa

We recently spent a few nights here and had a generally pleasant stay, though it definitely isn’t a 5-star experience by Western European standards. The positives first: the beds were genuinely comfy, and our room on the 8th floor had a pretty lovely view of the sea. The bar was also a nice surprise, reasonably priced drinks and some really tasty cocktails. One of the cleaners was absolutely lovely and super helpful whenever we saw her. However, there were a few things that took away from the experience. Parking cost around £5 per day, which we weren’t expecting. We also found ants and even earwigs in the room. Having a kitchenette sounded great in theory, but with no cookware at all, it ended up being a bit pointless. Housekeeping was hit-and-miss as another cleaner was constantly on her phone and not too happy to be there. The spa could use some attention as well. The facilities didn’t feel well maintained, it was full of kids running around, and despite the posted “wear a swimsuit” signs older German men ignored the rules entirely which was unpleasant. A lonely wet-floor sign seemed to be the only nod to safety or supervision.

Breakfast: nearly meeting a 3 stars hotel. Cold meat selections are definitely reused, eggs of poor quality, same sausages (frankfurters), no a-la- carte menu (standard in 5*), coffee poor, dishes very dirty on the back, same cups, greasy & sticky. Dinner - some items are derived from food used in the morning, smart re cooking, overall tasty but definitely no more than 3* experience. Chef at grill either no ppe, hair tightner etc. No drinks selections apart from ordering extra cost (despite having dinner included in the pack deal). For both, no high quality selection of food expected for 5* property - basic stuff. Spa - overpriced at 55EUR/50 mins relaxing massage where technics are poor, amateurish, towels smelled as rancid oil, guessing not changed on the massage bed. Room cleaning - a disaster, toilet smelled as public toilet, asked 3 times to get it cleaned, 1 st time only wiped with toilet roll, second time nothing, 3rd time washed slightly but incredibly dirty (I had to buy chemicals to wash it myself… you don’t wanna know). Balcony dirty, kitchenette greasy, room condition overall, a 3* hotel at max, with all the inclusions, comfy bed though and good curtains. Windows dirty fingerprints, tiles dirty and greasy, hairs all over the bathroom. Bar cocktails - a mix of something but nothing to do with proper drinks, but highly priced (nice menu quality though). Staff not answering requests on booking, apart from that polite and helpful, a shame that services provided, quality of room and F&B is just dust in the wind. I had high expectations from a 5* advertised property, but only got 3* experience at max. Other mentions: no lobby music, no lobby scent, people don’t smile, sun beds are made of plastic (seaside), lowest quality and umbrelas broken and old/ no cushions available either (ehy advertising it as a perk?). People leave their towels by the pool to keep sunbeds taken and barely half of them are used - poorly organised and other guests can not use the facility. Gym - 3 machines - unacceptable to advertise it as facility, I get it why there are no pictures there (2 running threadmills - cheap for home use and a few dumbells (5 sqm alltogether). A lot more to say, and unfortunately not good stuff and zi don’t really get how this hotel has gotten 9.2 out of 10. Kudos to bellboy, and reception staff. Other than this, 3 out of 10 at best. Not good value for money.

Nice, thanks