Hampton by Hilton Alxa

Service is off. We stayed there for 4 nights. They did ‘clean’ the room daily, but the cleaning service only limited to changing the towels in bathroom. They didn’t even bother to empty the full trash bin in living area for 2 days. And of course they didn’t change bed sheets during our stay. Basically the room looked the same after cleaning as when we headed out…And we have 3 people, they only provided 2 towels daily by default, I had to call front desk everyday to ask for extra towel. And yes, I did request 3 towels on the 2nd day, sadly nothing changed. I will not stay here again.

阿拉善讓我從此止步該希爾頓歡朋酒店住宿，一般不會發表任何評論，真是忍無可忍，必須吐槽，每年暑期都會帶孩子自駕出遊，阿拉善是我們行程的第五天，一共訂了3間房，下午3點30抵達酒店，車上有一個大西瓜，和前台溝通，想讓酒店幫忙切一下西瓜，讓後分別送到我們3個房間，前台那位眼睫毛刷的和蒼蠅腿一樣的大姐，絲毫沒有考慮，直接回絕，説他們前台沒有刀具，無法提供服務，經過溝通，旁邊一位在忙的前台小姐姐，放下手裡工作，協調此事，沒有絲毫猶豫，答應了我們的請求；我訂的是2間標準間（2張1.35米）,1間商務大床（1張2*2.4），一進房間，兩位大姐手忙腳亂，也不知道是在拆床，還是拼床，所謂的商務大床，就是標準間的兩張床拼起來了。最後西瓜的問題也解決了，切的很完美，看來顧客的問題是能解決，並不是沒有刀具，而是態度的問題，追求入體驗感的朋友，慎入！有圖有真相

老會員了，位置停車都很方便，環境整體很好，乾淨衞生，前台小趙和娜娜服務非常熱情周到，還給小朋友送了很可愛的小禮物，有什麼需求都能及時滿足，下次還會選擇這裏。