Mobile581921
ngày 21 tháng 11 năm 2024
Good location in Alanya but very very noisy both in hotel, hard marble communal stairs and corridors, and on street with revving cars bikes and loud shouting by people coming back from clubs throughout the night. Be aware, being close to a mosque does have a loud speaker calling at 06:25am every morning. Despite me emailing hotel ahead of time to ask for a quiet room, to no avail. Satisfactory food for 3* and what you’re paying for. Good professional staff, mostly, but bar staff seem to ‘have to’ under pour a 125ml wine under bar manager; white wine ran out for 5 days, so had to have red. After complaints from guests , lack of hot water for showers was rectified. Beds very uncomfortable and we received a twin and not a double. Very good roof top view Promised food/lunch box for trip back to airport but staff on reception said the ones sitting there weren’t ours despite us ordering it as advised by 7pm the evening before. Staff on reception appeared not to engage or care. Wi-Fi was very poor and only free in lobby that has 16 seats . Took 30mins to load at times; cutting in and out, Awful. Unheated pool is small plunge pool so misleading, and 6/8 Sun loungers on tiny upper deck poor. Never used any of it. A good base but not overall going any extra mile to try to make your stay the best possible. We didn’t get involved with other guests who complained amongst each other. Not bad but could try harder.
Dịch