Tài Khoản Khách
ngày 29 tháng 4 năm 2025
First experience in a 5star in alanya, I have mixed feelings about this hotel. The good points to start with, the cleaners are absolutely amazing. Room always spotless and stocked with water, tea, fresh towels etc. The bar staff were fantastic, especially Oktay and Serva. The reception staff were lovely also, tried to help resolve any queries/ issues you may have had. The restaurant was clean and staff were quick at clearing tables and plates away. The patisserie looked amazing and the cakes were nice, although they didn't know what they were. The staff working the front gates are lovely, they would speak to you while waiting for pick up. The gates were open within seconds of you arriving also. The room temperature control is an absolute must, was good that this is included. The room showers are fantastic, great pressure. Was great for washing hair, compared to most other hotels I've tried. The bad points, the food was pretty par and same every day. The drinks weren't the best, unless you like beer, gin or vodka. They advertise blue curacao, it's a chocolate flavoured syrup. So did ruin the cocktail experience. The coconut rum isn't nice either. The animation team is a dreadful experience. Bingo for €15 a strip, to win about a fiver in cheap tat from shops. They give vouchers also, but you have to spend money in order to get discounts. Staff gave misinformation about said vouchers, so really wasn't a good experience. The spa looks clean enough, but they try to book you in multiple times. Telling people they have medical issues they can sort, if you come 4/5 times during your stay. Again another money grabbing scheme. The rep yusuf who meets you in hotel is great at pitching excursions, however you get nowhere when you've had a bad excursion. They only offer a pittance back, and it seems a fight to get it. We experienced a few power cuts, which were resolved quickly. However not so great if you were in lift at time of the cut. Overall I found the 5star experience a 3 at most. This was supposed to be a relaxing holiday. I found certain aspects of it stressful and it has put me off wanting to visiting alanya again.
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