Tài Khoản Khách
ngày 26 tháng 9 năm 2023
About 15 minutes outside Athens, we decided to stop for the night. The first place we called was full so called the Hampton Inn. The clerk said pretty much everything in town was booked but he still had 2 rooms available at $199 each. I asked if I could give my cc# to hold the rooms, but he said that his computers were running slow and since we were so close he would hold them for us. When we arrive evidently the issue with the computers had not been resolved as they were being booted up and still running slow. It took between 5 and 10 minutes to get me registered. When the clerk started to register my friend, he said the last room was now unavailable as someone had just booked it online while I was being checked in. Since we had been promised both rooms, he checked with the manager/supervisor in a back room. When he returned he said there was nothing he could do and basically we were out of luck with the second room. At no point during the long rime it was taking the clerk to get us registered and checked in did the manager/supervisor leave the back room and attempt to be of assistance. These rooms were renting out a $199 each. I would think that for that kind of money we would have been offered some kind of solution. What we got instead was that we could share the room, which was not an option, or cancel. We chose to cancel. I would have though customer service would have been a priority, but evidently the manager/supervisors break time was much more important. I will be a cold day in hell before I stay at a Hilton branded hotel/motel anytime in the future. You have lost two customers.
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