Ksar Shama

I once reviewed this hotel in the past describing it as beautiful place a paradise in the mountains which we had visited many times ,the pool and grounds are well kept the breakfast were good but the evening meals were atrocious my opinion inedible .it’s not as though you can take a walk and go to another restaurant there’s none around ,although the manager did her best to put things right she couldn’t work miracles beer and wine totally over priced over £30 pounds a bottle for inexpensive wine will not be visiting this hotel again .

In the 17 days that we had spent in Morocco this establishment was the worst by far. Luckily we were only here for one night. The lady in charge was so unfriendly. Very ordinary room which was musty and dark. Cockroach was found in the shower cubicle. We even had to ask for toilet paper as not enough supplied. The food was lousy as well. Bland soup followed by a tagine of gluggy chicken and overcooked vegetables. No water supplied with dinner or breakfast so we had to buy our own. Then was charged outrageous amount for the bottle. Poor quality option offered by our tour company.

We spent 4 peaceful nights at the Ksar Shama. The entire staff was very helpful, friendly and accommodating, especially the manager. The pool area was lovely. The restaurant was very good. We ate breakfast and dinner there every day of our staff and looked forward to the next. I would recommend this hotel.

Arrived in Ouirgane late after coming down from Tizi’nTest .. called Fawzia who came in off her break .. excellent welcome by Tawfiq the gardien who showed uto our lovely room and made us a fire Room had hot shower and a super comfy bed In the morning: excellent breakfast and chill in the garden .. and then set off on mule ride for 3 hours Highly recommended !

I stayed at Ksar Shama with a single traveller group for three days walking in the Atlas Mountain region. The location is superb, beautiful, very isolated. I can imagine that in the summer guests would be pleased to have very cool bedrooms and dining areas but in December, although the day time temperatures were 24/25 degrees, the early mornings and evenings are VERY cold. We all wore our coats to eat breakfast and dinner. The staff lit both fires in the dining rooms in the evening but the heating did not work. It was advertised as a Spa and Hammam hotel but it was not operating. Many of the air con/heating systems in the bedrooms did not work and were serviced with 2 bar electric fires. There was no heating in the basic bathrooms and shower rooms. The rooms did not feel clean. I was in Room 15, a large family room with fantastic views, at the back of the swimming pool, which had two bedside tables with broken unusable drawers. One lamp was unplugged when I arrived, and on inspection the plug socket was hanging off the wall. It was very short of usable plug sockets. The first couple of nights I went to bed wearing socks and jumper, and once in the shower (thankfully the water was always piping hot) you really didn't want to get out of the shower to get dry and dressed. The outdoor swimming pool area was fantastic but freezing cold, to be expected in the mountains in December. The covers on the sunbeds were very very dirty and stained. The breakfasts comprised mainly cake. On the plus side, apart from the fantastic location and lots of hot water, the staff could not be more helpful and accommodating. FOUZIA, MOHAMMED AND ABDUL, in the bar and dining room, and the chef and kitchen staff were friendly and helpful, helping with our luggage when we arrived, providing tea bags and cold milk for our British tea, and extra chips and veg when we asked. All in all this hotel needs some money and TLC spending on it to bring it up to a comfortable and clean standard.

Absolutely beautiful experience ! The house and land are gorgeous, beautiful comfortable rooms with soft beds. Very friendly and gentle stuff, warming hearts really. A perfect get away to tranquility and pure joy of being nurtured by nature and kindness of people . Definitely my top 5 in Morocco.