Stay Inn Cairo Hotel

Not bad but toilets could do with an update

We stayed their last week of October 2023 hotel is decent close to most amenities its on the main road all the shops and restaurants on the same rd its quite busy location rooms can do with additional soundproofing as u can hear cars beeping through the night being on 5th floor staff was very pleasant throughout our stay could do with some improvement with the breakfast menu is bland could expand their verities 👍

We have booked a room for a family of 2 adults and 2 children, arriving late night after 2am. On arrival we were shown the room that had sleeping arranged for only 3 people: one small double bed and foldable single. We thought it must be some mistake but checked our booking and it is clearly written we are 2 + 2. We asked for an additional bed but our request was fobbed of as apparently they have no beds available, they gave as an additional pillow and a duvet and left to manage the night whatever way we want to. We had a long journey and no energy to argue as no one was willing to listen. My husband had to sleep on the cold floor as double bed was barely enough to fit 2 people. In the morning we complained at the Reception and the person working there found it very amusing and laughed that we had to sleep on the thin duvet on the floor with a thin bed sheet to cover... We were told that they will kindly upgrade us on to a bigger accommodation at additional cost. We don't need a bigger room, we need additional bed. It felt like a scam to put us in such a situation to have no choice but pay more if we want to sleep on the bed. Really very disappointed with this horrible experience and how the hotel handled it, is that's the way to treat your customers to throw a duvet and make us sleep on the floor and pay for this??? If I want to sleep on the floor I can do it in my own house, not in Egypt on my holiday on a very cold stone floor. Obviously now my husband is suffering from cold and flu as he was complaining how cold the floor was. He is not that person to fight and argue so he let it go. But I have a very strong feel of injustice and want to warn you against this place. If you are family with children of have fear of hights please avoid this hotels as their windowsnand balconies have no locking system and can be easily open by a child. Across the road from the hotel there is some fitness centre which runs late night classes blasting loud music as if it was just next door. Breakfast buffet is in very dark room that you can not clearly see what is served, some dishes were questionable like cheese and cold meat selection, I think it was same plate served every day. You could not have hot beverages as you had to order it from the staff who continued to dissappear in the kitchen downstairs. Same with omelette, we had to repeat our request multiple times. The security guard was very unhelpful forcing his services with loading our luggage which we refused. Yet he managed to grab our suitcase and drag on the dirty floor soiling it. Safety box - Don't use it, the power was going off and if anything was there inside you would not be able to open it. It's not a family hotel, there were no other female customers except me and on one occasion one more female.