Tài Khoản Khách
ngày 19 tháng 7 năm 2025
We stayed here last year and had a great time, even recommending it to friends and famiy. Unfortunately, our experience this time was not the same, mainly due to the poor attitude of the reception staff. One of the receptionists, Merve, answered our questions with an angry tone and was quite impolite. They were not helpful at all with anything we asked for. We felt unwelcome right from check-in. Overall, the reception team lacked professionalism and experience in handling guests, which was disappointing. That said, we want to highlight that the beach service was still excellent—friendly and efficient staff who made our time by the sea very enjoyable We hope the hotel management addresses the reception service issue, as it greatly impacts the overall guest experience.
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