Tilly M
ngày 11 tháng 6 năm 2024
We just came back a few days ago from Delphin palace and I only have one word to describe the hotel......AMAZING! We could not fault anything, from the service, to the style of the hotel, to the food, entertainment, cleaners, everything was simply impeccable. A massive shout out to a man at guest relations and the cleaners, I didn't get the mans name as much as I wish I did, I asked him if he could sort something out in our room for my partners birthday and they decorated it so nice with towels decoration and they even put up bloons that I bought over along with red wine and cakes! A massive thank you to you and the cleaners who put them up you both made it so special! When we bumped into him he was asking us for our opinion on anything the hotel can improve on and we couldn't really say much but for him to even ask for our opinion, we was so impressed as you don't get that often. It clearly shows that they care what their guests think and are always looking for ways to improve ( although there is NOTHING!) . We got lucky with the weather at highest of 48 degrees however after the heatwave, it was really windy and there was a windy storm. We saw him on the pier the day after and he was checking on guests because some umbrellas ended up falling down which we thought was so nice of him also. I honestly cannot believe we didn't get his name but if you read this you know who you are! We loved the pier on the beach as it was easily accessible and walkable from the snack area. There is a lot of sun lounges available when we stayed and the bar on the pier was so good with excellent service too. The entertainment at the pool was good, the staff on roller skates we really liked. All the staff here go the extra mile to making sure you never a drink empty. A women accidently smashed glass next to us and within 30 seconds they came to clean it up without someone going up and asking. The restaurants were very nice just please note you have to book them one day in advanced for guarantee. The Italian was our favourite out of the 9. For breakfast you had a lot of food options although it was repetitive there is fresh omelette stations which we enjoyed. When you sit down staff immediately come over and get you a drink, staff also walk around with juice stations. The snack bars were really nice as well, you really could never go hungry here! They had a kebab station, ice cream station, waffle station, fruit station, jacket potato section within the snack bar and burgers, salad, chips, pasta....I can just go on and on. To add to that they also have fridges located all around the hotel to help yourself to fizzys drinks, water, beers etc. Our rooms were cleaned daily, they always done a good job and the mini bar was always filled. Thank you cleaners. We absolutely loved this hotel and I highly recommend it for families, couples everyone! This hotel has defiantly been one of my favourites and we will be returning.
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