Iberostar Selection Diar El Andalous

Beautiful hotel!!! I took my wife away for her birthday and had the best holiday we’ve had for a long time, was both blown away with this hotel Amazing staff service!! I don’t normally make reviews on staff but couldn’t write a review without giving a massive thank you to the mangers and most importantly the cleaner of our room 457 Leyla was such a lovely lady and made us smile every morning with her happy soul and made our room look like it was brand new smelling super clean with attention to detail every day!!! All staff can’t name them all but Montessor Nabil Seif Fathi Akrem and Aymen just a few and all the kitchen staff

This was our second visit to this hotel within a year. We arrived at the hotel just after midday, but our rooms were not ready. The hotel has recently changed its check-in and check-out times, which means the earliest you could take up residency is at 3pm, but you must vacate the room by 11 am. Quite frankly, we found this to be quite ridiculous. It was not the best of starts, but the staff tried their best and eventually we were allowed to go to our room on the ground floor at around 1.30pm. However, we had to walk out of the room, as soon as we entered because of the strong odour of urine, which was prevalent throughout. Now, this could have been due to the blocked drainage, but the cleaner on the floor was adamant that that was the smell of the paint. We complained to the reception, and they agreed to investigate this matter. At the same time, we complained to Madame Hayat (the head of housekeeping), and she was genuinely apologetic and assured her that she would find another room for us. She also managed our expectations by saying that this could take some time. In the interim, we had to wait in the lobby, but Madame Hayat came around a couple of times to assure us that our room was being prepared. Eventually, we were given room 274 on the first floor just after 3pm, which was nice and clean. We would like to extend our special thanks to Madame Hayat for being there for us. Our cleaner Ms Nadija was also great and looked after us admirably during our stay. One thing I would however say here that the reception staff remained polite, but they did come across a little aloof at times. The staff in the dining halls are absolute gems and they would go out of their way to please and look after you. You would always get an incredible feeling of warmth whenever you interacted with them, and this extends to the staff that is behind the counters cooking a variety of delicious food for you. We would like to thank Mr Abdelaziz, Mr Hichem and Mr Mousa of the serving staff. Also, special thanks to Mr Habib (omelette maestro) and Mr Safir (pancake and waffle specialist). The hotel offers a great deal of variety when it comes to food. Soups, pizza, fries, fish, beef, breads, turkey, chicken, couscous, deserts and ice creams, were made available on daily basis. In addition, there were selections available for the vegetarians and vegans along with several types of salads. Similarly, during breakfast, there were various food varieties to choose from e.g. boiled and fried eggs, breads, French toasts, waffles, pancakes, honey, yogurts, fruits, milkshakes, cereals, sliced bread etc. So, as far as the food is concerned, you will not be disappointed. The hotel is currently undergoing renovations in selected areas, and to be honest it does need modernisation. When we visited last time, renovations were taking place at that time as well. They have renewed their bathrooms, where you now get a walk-in waterfall shower. You do not need to worry about taking yo

Stayed for 12 days, in room 124. This hotel is beautiful the reception area and the pool and beach areas are well laid out and clean and the gardens are well tended , you often see them working hard to upkeep the flowers and trees, same with the cleaners of the main areas. The hammocks and beds are a nice touch. The staff of reception are very friendly and check in on you which I appreciate, we did have a slight issue with the room which they worked hard to correct ✅ Sadly the tv in the room isn’t great we had to get it fixed and even after this it kept being weird and had no access to Netflix which I previously had in another 4 star hotel, leaving us with access to only 4-5 English channels, not a huge problem as WiFi is great and only dropped once during my stay. The room Isn’t great itself you can hear absolutely everything in the other rooms and hallways , and the maintenance of the rooms isn’t great dodgy doors and lights and ac but the rooms were clean, spacious and pretty, and we had a lovely quite garden area outside our room, our cleaner did a great job she was kind and worked very hard and check in with us often . I would recommend locking the door if you want to sleep in though as cleaning does start early in the morning. The staff are the main perk most are very friendly and kind warm and work very hard. Special mention to yassin who works at the reception bar in the morning ( he makes the best coffee) and he will run round all day to get you absolutely anything and everything, fedi who works in the snack bar in the day very sweet and kind boy will always smile and laugh with you and saif and ossama and jalel who works in the night in the reception bar they joked with us laughed with us made us feel at home and refused to take any tips which was very sweet I can’t sing their praises more such good honest and kind people . I knew some of the staff from a previous visit to another hotel so was lovely to see them again and they honestly treated me like family. Animation team is good but didn’t really interact with us was maybe 3/4 days before we got a schedule for activities ect but they are kind and I did see them interact with the other tourists and their is a lot of varied activities to keep you busy, weekly beach parties , darts , mini golf , Zumba ext something for everyone. They aren’t as loud or pushy as I’ve seen in other hotels which I personally appreciate. The food!! The food is very good huge range of options and quality and it changes semi regularly so you’ll get to try a lot of different foods, Tunisian and western, Italian and bbq and even some Asian food like sushi and stir fry the sweet treats and cake selection was amazing every night without fail, the staff in the buffet restaurant are also very kind they talked with us nightly and did a cute table display for us a few times which was so cute special mention for becher from lunch and dinner service and anis who makes the chapati and pancakes his who t

The hotel is in a good location right on the beach and the pools and beach area are very well maintained and have plenty of sunbeds. The rooms are very noisy and you can hear the rooms both above and below quite clearly particularly in the bathroom as well as any passing noise through the corridors. All inclusive includes for all drinks which is good including cocktails and the staff in the bars and restaurants are all very friendly, as well as the front of house staff The buffet is where we were let down, chicken which was uncooked was being served one evening and not just slightly undercooked, it was raw, this was mixed in with tomato spaghetti so was not apparent to the eye as you walked around the Buffet and served yourself. We would have expected a lot better from a 5 star establishment, when we raised this the chef suggested some people liked it that was which seemed a bit strange…

We were so impressed with this hotel absolutely everything about our stay was perfect. We did move room on the first night but simply because we had a noisy family next door to us and we were celebrating our 25th wedding anniversary so wanted peace and relaxation, the move to a lovely quiet room was smooth and no trouble to them. Our maid was simply lovely and cleaned our room to a very high standard everyday with some lovely decorative petals on our bed such a special touch, the food in the restaurant was delicious so much choice I can honestly say probably the best food in a hotel we have ever had, the chefs deserve high praise indeed. All the waiters, animation and bar staff were very attentive and friendly always. The beach is beautiful and pool areas had lots of space to relax. We would highly recommend this hotel and hope to return. Room 355 very peaceful. Many thanks to you all x

Nothing to fault ! From the location of the hotel to staff , food, drinks etc.. All the staff was amazing, everyone willing and happy to help there was nothing they would try to provide if you asked. To clean my room, I had Rawnda, and she was absolutely amazing. There are no words to describe the amazing person she is and the superb job she did every day whilst I was staying. The pool bar staff always had a smile on their faces and made sure everything was perfect. The restaurant simply WOW! Huge variety for different likes and tastes. Can only say that this was my first experience in an Iberostar hotel and in Tunisia and will be back and definitely recommend Iberostar Hotel in Port el Kantaoui. To all the staff at this hotel , once again, thank you for everything and all the best to you all.