Iberostar Selection Diar El Andalous

Le service est bien !

This was our second visit to this hotel within a year. We arrived at the hotel just after midday, but our rooms were not ready. The hotel has recently changed its check-in and check-out times, which means the earliest you could take up residency is at 3pm, but you must vacate the room by 11 am. Quite frankly, we found this to be quite ridiculous. It was not the best of starts, but the staff tried their best and eventually we were allowed to go to our room on the ground floor at around 1.30pm. However, we had to walk out of the room, as soon as we entered because of the strong odour of urine, which was prevalent throughout. Now, this could have been due to the blocked drainage, but the cleaner on the floor was adamant that that was the smell of the paint. We complained to the reception, and they agreed to investigate this matter. At the same time, we complained to Madame Hayat (the head of housekeeping), and she was genuinely apologetic and assured her that she would find another room for us. She also managed our expectations by saying that this could take some time. In the interim, we had to wait in the lobby, but Madame Hayat came around a couple of times to assure us that our room was being prepared. Eventually, we were given room 274 on the first floor just after 3pm, which was nice and clean. We would like to extend our special thanks to Madame Hayat for being there for us. Our cleaner Ms Nadija was also great and looked after us admirably during our stay. One thing I would however say here that the reception staff remained polite, but they did come across a little aloof at times. The staff in the dining halls are absolute gems and they would go out of their way to please and look after you. You would always get an incredible feeling of warmth whenever you interacted with them, and this extends to the staff that is behind the counters cooking a variety of delicious food for you. We would like to thank Mr Abdelaziz, Mr Hichem and Mr Mousa of the serving staff. Also, special thanks to Mr Habib (omelette maestro) and Mr Safir (pancake and waffle specialist). The hotel offers a great deal of variety when it comes to food. Soups, pizza, fries, fish, beef, breads, turkey, chicken, couscous, deserts and ice creams, were made available on daily basis. In addition, there were selections available for the vegetarians and vegans along with several types of salads. Similarly, during breakfast, there were various food varieties to choose from e.g. boiled and fried eggs, breads, French toasts, waffles, pancakes, honey, yogurts, fruits, milkshakes, cereals, sliced bread etc. So, as far as the food is concerned, you will not be disappointed. The hotel is currently undergoing renovations in selected areas, and to be honest it does need modernisation. When we visited last time, renovations were taking place at that time as well. They have renewed their bathrooms, where you now get a walk-in waterfall shower. You do not need to worry about taking yo

The hotel is in a good location right on the beach and the pools and beach area are very well maintained and have plenty of sunbeds. The rooms are very noisy and you can hear the rooms both above and below quite clearly particularly in the bathroom as well as any passing noise through the corridors. All inclusive includes for all drinks which is good including cocktails and the staff in the bars and restaurants are all very friendly, as well as the front of house staff The buffet is where we were let down, chicken which was uncooked was being served one evening and not just slightly undercooked, it was raw, this was mixed in with tomato spaghetti so was not apparent to the eye as you walked around the Buffet and served yourself. We would have expected a lot better from a 5 star establishment, when we raised this the chef suggested some people liked it that was which seemed a bit strange…