Panorama Kakheti Resort

環境非常好，餐廳的味道也是最近幾天本地餐廳裏最適合東方人口味的，紅酒口感也不錯。有蚊子，帶小孩子的可以帶點驅蚊的。

Wish I read reviews before coming to this place . Starting from old broken furnitures around swimming pool and terrace to the very last experience at the reception it wasn’t a great experience. Firstly nobody smiles there , paid over 1k for one night stay but received -4* experience . Booked a room with a swimming pool view, they didn’t say I shouldn’t open the balcony door , flies filled up our room , they were everywhere , receptionist told me I should’ve known not to open the door , not sure why to offer a room with a balcony in that case , they changed our room , however in one room there was only one water glass and in the other room only one chair on the balcony . No tea or coffee in the room as mentioned on advertisement. Spa has one therapist and couldn’t offer couples massage , which was advertised. After completing the massage didn’t even told me nor my partner how long we had to dress up , she just left the room , we just assumed it was finished . Asked for an iron and they brought me a black burnt old iron which burnt my only evening outfit I had with me, no apologies for this either . Only stuff in the restaurant were polite and helpful . Menu is very expensive and not worth the money . Breakfast was served with an old brown bread , but overall was nice . The hotel was very quiet and we thought they’d be happy to see some customers around but the worst happened at the checkout , didn’t ask us how was our stay , when asked to book us a cab to gurjaani (5km) the receptionist said their taxi driver is busy and she can’t help us . When I asked why you can’t just call taxi company since it’s a such a big hotel etc.. she said they don’t have any driver and responded “ what do you want me to do , just walk to the highway ( around 7/10min) and stop something there . So after paying 1,100 lari for less than 18hrs we were treated like couple of rubbish . Not to mention that at the wine resort they didn’t have a wine tasting available which was again advertised. Overall it was a sad experience and will be taking this further , they were fine to take hard earned money but refused to give even below average customer service. This place need a good training on everything!

The hotell as building and rooms are nice, but… the breakfast is really a joke - no bread, but toast-bred without toaster, nothing to drink except room-temperatured coffe/tea, the «hot» food ceep the same temperature. The straff at the restaurant maybe try, but do not succeed. And then at last - do not expect the wine-taste to be open even the hotell is half full (and they did not tell in advance). The massage at the spa was good thow…