newsha e
ngày 3 tháng 4 năm 2025
The hotel was located in a very peaceful and beautiful area, near Lake Sera, which was truly amazing for relaxation. Both during the day and night, the view was stunning, and the sound of birds was delightful. The hotel room was good, spacious, and had decent amenities. However, the room service was absolutely terrible. We requested room service for two days, and no one ever came to our room. Even when we told the reception, they just apologized! As a result, we didn't have tea or coffee in our room, and when we asked the reception, they said it was out of stock. Even though they had clean towels, they didn’t give us any! I even had to take the slippers myself from the hotel’s storage because ours were dirty. I’m really disappointed with their customer service. About breakfast—it was good and delicious, available from 7:30 AM to 10:30 AM. However, when we went after 9:30 AM, many things, like simit (Turkish bagel), were finished. When we asked them to refill, they simply said, "It's finished, and we can't provide more." There were not enough glasses either! One day, I had to drink my juice in a tea cup ♀️. Sometimes, their plates even had stains. If you only care about the view and peaceful atmosphere, this hotel is a great choice. But if you also value good service, I think you can find better options!
Dịch