Kutsurogijyuku Shintaki

The service from staff was excellent and very thoughtful. Food, although kaiseki, had interesting modern touches and was very good. Pity it doesn’t have the onsen town feel of Shibu-Onsen and the like, but would recommend it for a few days stay. We’d likely return in future.

宿泊予約の内容（食事）でトラブルがあり予約時に送られてきたスマホのメール添付の確認書を提示しても、新滝さんのCPで表示されている内容（異なる食事内容）を見てみろと言わんばかりに強い口調で伝えてきた。調べてもらえないかと依頼したが、それは客が行う事で新滝さんは行わないとの返答。プラス3,000円/人で対応するとのことで仕方なく了承したが、言い方や対応の仕方は客商売とは思えない振る舞いだと妻も感じた。食事時間になるまで待っていると別のスタッフが部屋に来られて予約時のメールと確認書を写真撮らせてほしいと言われ応じた。最初からこのような対応をしてもらえると気分を害する事はないのですが、最終的に予約サイトの表示に問題があり追加料金は不要と食事中に話しに来られた。予約サイトに間違いを伝え請求するとのことでしたが、客からの指摘は「とりあえず調べます」という対応をすると結果がどうであれ客は不満を持たないと思います。料理は非常に満足のいくものでしたし、温泉もしっかり楽しめる造りでした。しかし、残念でした。

千年の湯の露天風呂は川の流れとともにある感じで、 迫力があって気に入りました。 何時か再訪したいと思います。

素晴らしい接待で満足でした✨。

大変満足なお宿

We had a wonderful stay at Kutsurogijuku Shintaki in February 2025. The road up to the property was quite snowy, and we were a bit concerned in our smaller car, but upon arrival, we found the staff actively attending to the road, directing guests, and ensuring smooth access to ample parking at the top of the hill. The parking lot conveniently connects to the main building, and clear signage (including English translations) guided us to the front desk on the first floor. The front desk staff were incredibly kind and welcoming, providing assistance with sufficient English. We stayed in Room 11, which was impeccably clean, well-prepared, and thoughtfully designed for comfort. The room featured modern amenities, including separate toilet and shower rooms, a table, bar, and refrigerator stocked with both complimentary (tea, juice, beer) and paid (wine, whisky) drinks. The beds were large and comfortable, complemented by a desk, futon, and smart TV. Leisure clothing was provided for guests, and the bathroom was stocked with high-quality toiletries and personal care products. One of the highlights of our stay was the private onsen attached to the room. The mineral spring water was clean and refreshing, and the spacious outdoor deck overlooked the river while maintaining privacy behind a lattice screen. It was a fantastic space for hours of relaxing soaking. Our room also provided access to a VIP lounge, which offered additional complimentary and for-purchase snack and drink options. Throughout the property, we enjoyed various amenities, including a library, ping pong area, and several inviting indoor and outdoor relaxation spaces. The staff worked tirelessly to maintain the rooms, ensure a welcoming environment, and even cleared the snow from our vehicle each morning—a thoughtful and much-appreciated touch. The meals were another highlight of our experience. Breakfast was an abundant brunch buffet featuring a variety of excellent options, including both traditional Japanese and Western-style dishes. Each night, we enjoyed multi-course dinners showcasing seasonal and local ingredients, with an ever-changing selection of seafood, beef, and other regional delicacies. Every meal was beautifully presented, fresh, and incredibly flavorful, complemented by outstanding service. As a tall (6'3") and larger (350 lbs) guest, I found the accommodations very comfortable, though I did need to duck in a few places, and the provided leisure clothing did not fit me. Despite this, I thoroughly enjoyed my stay and look forward to returning. One small improvement I would suggest is offering more non-alcoholic beverage options at meals, including sparkling mineral water, which would be a refreshing option between onsen soaks. While we primarily enjoyed the private onsen in our room, we briefly checked out the public baths, which were well-maintained, with a clearly defined schedule for men's, women's, and private soaking times. The property also has vending machines,