Navigate26845255753
ngày 20 tháng 8 năm 2024
I had the absolute misfortune of staying at the Courtyard by Marriott in Ahmedabad from 15th August 2024 to 19th August 2024 while traveling from London with my two young children and elderly mother. I cannot stress enough how terrible our experience was—this hotel should be avoided at all costs. From the moment we arrived, the staff was shockingly rude and incompetent. Despite making specific requests for adjoining rooms due to the nature of our group, we were told upon arrival that nothing was available, with no apology or attempt to rectify the situation. Instead, we were given two separate, filthy rooms—one of which had a bathroom leaking water everywhere, and the other reeking of mold. The lack of amenities was astounding. The so-called "family-friendly" hotel had nothing for children—no clean play area, no functioning pool (it was under maintenance, but of course, they failed to inform us), and no activities whatsoever. The restaurant was another disaster. The staff was not just indifferent, but downright hostile when I asked for simple modifications to the menu for my elderly mother’s dietary needs. It was as if we were an inconvenience rather than paying guests. To add insult to injury, when I brought all these issues to the attention of the management, they couldn't have cared less. No apology, no compensation, no solution—just a blank stare and a shrug. I have never encountered such disgraceful service at any hotel, let alone one under the Marriott brand. This hotel is a joke. They offer nothing in terms of amenities or service, and the staff is completely unprofessional and rude. If you’re a woman traveling with children or elderly family members, stay far, far away from this place. Courtyard by Marriott, Ahmedabad is not just a disappointment—it’s an outright disgrace. ---
Dịch