Fenix Hotel Machupicchu

The hotel is located high up the hill from where the train drops you. Rooms are not well kept, no hooks to hang towels that were not needed because there was no hot water. Complaining to unapologetic staff didn’t improve the situation. Breakfast was not kept warm and when they run out of milk, they said they didn’t have anymore available, asked to go and buy more but indicated they couldn’t do it. Will never stay again here.

I would not recommend staying at this place. The photos you see are probably from when they first opened. The rooms do NOT look like that now. I went to Aguas Calientes with a group, and all of the rooms had mold growing on the ceilings, no towels in the bathrooms, and when we requested towels, they put one towel, and the next day took the towel and did not put new ones in. The walls are dirty and look like they have not been painted since they opened. I had bugs in my bed and my ankles and feet were covered in small bites. I kept looking in the sheets but could not see anything, but by the next morning both my feet and parts of my legs were covered in these small bites. We were forced to stay there a second night as they would not refund our second night so we could stay elsewhere. I did not sleep at all and tried to lay on top of the bed with my sweatshirt covering me. (I pulled the covers off completely) The walls are paper thin, and we could hear conversations from the other floors all hours of the night (yes the other FLOORS) . The front staff is nice and friendly, it was not their fault their hotel is so run down, but the housekeeping staff doesn't seem to know that rooms should be clean, and more than one towel should be put in the room, and replaced if they take it out of the room. Breakfast ends at 8am, which is early compared to other hotels. My friend got there 15 minutes late at 8:15 and the left over food was still out, but they would not give her a fork, so she stabbed her dry bread and the few pieces of cubed fruit with a knife she found and ate it like that... Staying at this hotel pretty much put a damper on our 2 days there. It was a horrifying experience. I was so exhausted from no sleep by the time I left. Some of the staff used the excuse of the pandemic for the hotel being so run down. I would not recommend staying here. PS- sorry but I could not bring myself to post pictures of my feet and ankle bites.

I really hate to be a “Karen” but I spent so much time meticulously planning a long time bucket list trip to Peru with my father who’s in his 70’s. I found this accommodation through a very popular hotel booking site and even had a confirmation email 24 hours prior to the booking to give us address details and “booking for tomorrow is ok” so imagine our surprise when we arrive after almost 24 hours of travel for the incredibly rude front desk girl to say “No booking, we don’t even use Agoda.” I’m really privy to hectic travel hiccups but finding my father and I in the dark without accommodation was not the sort of unpredictable travel experience I was hoping for. I had the 3rd party booking site contact the hotel after the front desk girl shooed us off nonchalantly where we sat outside for an hour and we’re notified they weren’t going to honor our reservation made a month in advance. Luckily we were able to find another last minute accommodation but maybe think twice before booking here

This place was ok. Nothing really to write home about. People who worked here were very nice but the place wasn't all that clean and the breakfast was super boring compared to the other places we stayed. I wouldn't say here again. The tv didn't work but by the time we got there we couldn't be bothered and just went to sleep.

No recomiendo este hotel. Hay poca supervisión, no hubo agua caliente, el desayuno estuvo frío y los baños están muy mal diseñados. Por ejemplo no hay cómo colgar las toallas. Las cortinas son demasiado largas y arrastran por el piso. El tamaño del cuarto es bueno.

Hotel con muchas falencias: sin fundas las almohadas; el baño muy chico sin soporte para las toallas; las sábanas estaban usadas; sin calefacción; el desayuno muy pobre y el lugar poco limpio... NO LO RECOMIENDO.