Elounda Bay Palace, a Member of the Leading Hotels of the World

Beach is small but very good , nice soft sand , protected from wind , transparent water. Buffet. One for breakfast and dinner looks like cantina with too many package tourists not a pleasant spending time there And that’s a real pity that the hotel doesn’t have only breakfast. Rooms with a mountain view are not having view at all only to the plants in front of hotels , all mountains are closed by the bushes , if you book this category of rooms ask for the highest floor

The Elounda Bay Palace Hotel provides an authentic getaway from it all oasis and clients return year after year to prove it. Every member of staff is friendly, attentive and more than helpful, led by their sociable ,outgoing and extremely approachable hotel manager, Mr Dimitris. Some of the rooms are on the old fashion side which doesn't suit everyone. We questioned this right away as we didn't want it to spoil our holiday and Mr Demitris sorted this problem out for us immediately. This was our 2nd year and I can't wait to return again.

Just returned from an 11 night stay and will not be returning. We booked a mountain view room for three which on the Jet 2 website looks exactly what we would ordinarily go for, neutral, spacious, light and modern. This is supposedly a 5 star resort so we felt confident we would be happy with our choice of hotel/room. On arrival during the early hours of the morning we were taken to our room which was on the ground floor overlooking the pool. It was accessed by old sliding doors and was the exact opposite of what i described above which is what i thought we had paid for. It was extremely old fashioned, dark, and cluttered with unnecessary furniture, to put it mildly it was down right depressing although could be described more as a hole of some kind but shall keep it polite . There were dark wood louvre doors to the bathroom which you could see through at certain angles . This is not acceptable when travelling with a 13 year old girl. The bathroom was needlessly large and ‘naff’ (think the scar face bathroom scene). It was absolutely not 5 star- perhaps in the 80’s but not by 2025 standards so we were bitterly disappointed. The following morning we took a look around the grounds of the hotel and quickly realised we were in the worst part of the hotel. The 5 star rating is clearly reserved for the large rooms at the top of the hotel and the lovely private little apartments with their own private pools dotted around the complex, we however were in 2 star at best but had paid more than what we usually would have for 4 star accommodation. We contacted Jet 2 to query the room and explained it was nothing like what we were expecting or what was advertised. They very quickly arranged for us to see the mountain view rooms (which we had originally booked), they directed us to the reception where we were told we had actually been upgraded upon check-in to the ground floor bungalow! My heart sank. We were taken to a mountain view room which was smaller than the ‘upgraded bungalow’ and although still old fashioned looking and not what we thought we had booked it was light and airy and i liked the view of the mountain so i said i preferred this room and would be happy to take the swap. The concierge seemed shocked and was clearly trying to talk us out of taking the room by telling us how small it was and reminding us how big the bathroom is in the bungalow. Personally i don't book a hotel based on the size of the bathroom unless it’s pure luxury of course but it absolutely wasn't and so i reiterated i wanted to swap. The concierge then added that the pull out sofa bed was broken…..i wondered why we had been shown the room then? I can only assume they thought we would not want to swap because it was smaller and we caught them off guard so they had to make up some lame excuse perhaps. They then insisted on showing us another mountain view room on the other side of the hotel which was larger. We ended up taking this room because the concierge was so insist