Domes of Elounda, Autograph Collection

Pros: beautiful location, nice sandy calm beach, clean pools, villages of Elounda and Plaka are nice to visit with friendly locals and cute shops, kids activities and kids club were very good Special thanks to staff members: at the main bar George Jr and Marcos- excellent cocktail making class, very knowledgeable and friendly Georgina at the main restaurant buffet was outstanding and did her best to help us find suitable meals for our son with food allergies Areas of improvement: Our check in process was lackluster, the staff member was unenthusiastic, pricing was confusing, amenities and booking of activities was not clear or always easy. The food options were extremely limited at the buffet and food allergies were a concern- limited options, did not have separate utensils to prevent cross contamination and many times were mislabeled (again Georgina was fantastic, but overall improvements could be made in the options and better training for the rest of the staff and it seems too much for one person to handle all the allergies and dietary restrictions) In general we found the food options to be better outside the resort. The food trucks had the best meals on the resort, although reservations are required which was not clear to us at the beginning Specifically for room 204- the advantages to this room are: proximity to the main breakfast area, beach and lobby, privacy without close neighbors, and a sea view. However, this room also shared a storage area for maintenance staff under the balcony which was an eyesore. We also heard golf carts whizzing by and shining lights in the bedroom window at all hours, heard staff members and guests talking loudly and smoking outside our bedroom which was quite disruptive to our sleep. We felt the balcony off the bedroom was useless for this reason- constant traffic, noise and smoking was really not ideal. Additionally, all the curtains in this villa were cut too small for the windows and didn’t block out the light which was disruptive for sleep. In general the villa did feel a bit dark so additional lamps would be helpful and perhaps a full length mirror. The kids club and pool area are quite nice. We did feel as though they could use an additional pool as there is only one family pool and one adult pool. Due to the number of private pools in some of the villas, these common pools never felt overly crowded, thankfully. With some improvements in the villas and dining options this resort has enormous potential, as it is beautifully located

We recently stayed at Domes Zeen Elounda, and once again, the experience was outstanding. Due to unexpected flight cancellations, we arrived 24 hours later than planned, but the hotel handled it with incredible professionalism and empathy. Through the Domes app, we stayed in direct contact with the front desk, and our check-in was smoothly rescheduled without any stress. From the moment we arrived, we were warmly welcomed by the team. It wasn’t our first time here, and it won’t be our last, the hospitality is genuine, the service consistent, and the views over Spinalonga simply breathtaking. As returning guests, we truly felt seen and appreciated. Our two sons absolutely love the resort, and so do we. We also visited Domes Zeen Chania as part of the same trip, another excellent property. One small suggestion for improvement: since both hotels belong to the same group and were booked together, a unified check-in experience would have made things even smoother. Overall: highly recommended for families and couples alike. Beautiful design, helpful staff, and that unique blend of luxury with soul

Resort is beautifully designed, everything is clean and put together. The staff is professional and kind. Service was excellent with the warmest and welcoming attitude💕. Special mention to the amazing girls at the spa! It all felt well taken care of and peaceful. Highly recommend both the resort and the spa!