Phāea Blue - Small Luxury Hotels of the World

This is hands down one of my favorite hotels. From the moment we arrived - everything was total perfection. The welcome greeting to the amenities, to the activities to the accommodations. The food was as extraordinary as the service - we came away feeling like everyone we encountered there is now a good friend! Highly recommend the traditional “pop up” dinner - which was absolutely spectacular. We also loved going out on the boat and having lunch and swimming. Every meal was incredibly delicious… and every person we encountered was so helpful and kind- from the general manager to the food and beverage manager… the executive chef and Maria who served us each morning. The rooms are stunning and comfortable. My husband and I shared a suite with our two daughters. We hated to leave - but as they reminded us, we must leave in order to come back. And we WILL be back.

It is amongst my personal top 10 hotels I have stayed at. Decor was amazing and the setting was beautiful. The rooms were spacious and comfortable and were kept clean with towels that were expected of a five star hotel. All the staff went the extra mile and management were present and available. Breakfast was truly a wonderful experience as was lunch and dinner. Only thing I would criticize is the lack of bar service at the pool area. The beach facilities and service were excellent. We enjoyed the movie theater which was comfortable and professional equipped. Well done to the team

First impression was wow ! The lobby is gorgeous and welcome drink is the best I’ve ever had. Check in was easy, I didn’t have to leave the couch, the check in lady came to me with an iPad and made the process very comfortable. My room was spacious , with a patio and heated pool, which was VERY much appreciated since the sea was on a colder side. I loved all the staff, especially all the ladies at check in who were fun to chat with and who recommended good restaurants. Speaking of food, the breakfast was A-MAZING with all those made from scratch pies and devine Greek yogurt and honey from Crete. Thank you Blue Palace for making my stay so enjoyable. Highly recommend this resort.

The way you are pampered makes you feel home. The kindness and professionalism of the staff is something absolutely worth. Always available and attentive. The restaurant on the seaside, Blue Door, is a place with an idyllic view, you forget you are in a hotel, you feel like being at lunch or dinner with friends. Here too, impeccable service and excellent cuisine. Breakfast is truly unique, quality and courtesy. The beach is located in the most beautiful part of the gulf, in front of Spinalonga island. We were very satisfied with the cleanliness of our room and in general. A totally relaxing holiday in a place with a unique view.

We recently stayed at this hotel and have been a number of times before ,all of them very enjoyable, but this visit was really excellent in every way. It is in a beautiful setting with superb facilities but the new, smaller scale, style means an even more marvellous level of personal service by all of the staff. In particular we greatly enjoyed the dining experiences - very good local ingredients were beautifully prepared and served. The beach, pool, spa and gym are all first class and the rooms are excellent in every way with super views. There is some construction going on nearby but it did not impact on our enjoyment of the experience. I highly recommend the Phaea Blue under the excellent management of Mr Rocos, and we will be returning soon.

We have just returned from a stay at the Phaea Blue. Whilst it was a lovely stay in some respects, it is lacking in others and some areas need addressing to call themselves a luxury 5 star boutique hotel. Some of the staff really made our stay feel like a 5 star experience, in particular Maria, Vaso and Tassos were outstanding and we will truly miss them. Unfortunately, the construction work is intrusive, loud and constant. We were not warned about this when booking, nothing is on the hotel website, or in any email exchanges. Furthermore, nothing was said to us at check in. Had we known we would not have booked. Our room was lovely and impeccably clean, however, there was some things missing that would make it more comfortable and what we would expect for a 5 star luxury hotel. There wasn’t anywhere to do your hair. The options were either to stand in the bathroom, balancing the hair dryer/straighteners between the sinks! Or sit on the small table and prop a mirror on some books. A little more thought needs to be put into the rooms. A small table, chair and mirror with a plug close by would be easy to do. The ‘partial sea view’ was blocked by cactus. The hotcast technology was temperamental and needs updating. We could not fault the cleaning team who worked tirelessly making up the rooms twice a day. Fantastic! The private beach is lovely and well hosted by a team who work tirelessly to look after you. The facilities are extremely clean and well maintained. The only negative was that the umbrellas don’t offer enough shade. There is a well shaded area that is only available to the grand villa. More of these need to made available for other guests. We saw a couple of families struggling with toddlers and babies to find shade. The bottled water is charged for at the beach but you can bring water from the hotel for free….why isn’t this free like the rest of the hotel? The hotel pool is small, tired and dirty. Some basic maintenance/ repairs need to done: Cracked tiles need replacing. Tiles need to be cleaned (a previous reviewer has included a photo). Soft closure on one of the pool vents needs fixing. Pool water needs to have dead bugs and leaves removed. Some mornings there were dirty glasses with ants all over them. There should have been staff to clear things away and clean. There is no service around the pool,meaning you have to go into the hotel to get any drinks or food. Often we ordered drinks and when they were brought out to us other people would request drinks from the member of staff. Why not have staff host at the pool? The umbrellas don’t offer enough shade and the seating areas around the pool don’t have any shade at all. Several couples came to the pool saw there wasn’t any shade, made a comment and left! The 2 hotel restaurants serve similar menus and are adequate but very expensive. The restaurants in the local town offer better food and hospitality at a fraction of the price. The concierge team were excellent. They