elwelsho
ngày 23 tháng 6 năm 2024
hat can I say, from start to finish The Syntopia hotel met and exceeded expectations. We arrived around 4am after a long day travelling to be greeted by a wonderfully helpful guy who showed us to our room gave us a quick rundown of what we needed before we went to bed. We were advised to download an app so when we woke we could fill in other details and get to know the hotel at our pace. It had really useful features and was a great idea! As the hotel were aware of our late arrival we had cold meats and cheese selections plated up in the fridge on our room. We upgraded to a suite which was amazing. Looking out on the pool we had a huge room with a well thought out layout. It felt like a studio apartment rather than a hotel room. This was cleaned each day if needed/wanted. We had a mini bar included in our suite which was also stocked each day, with a kettle and coffee machine available too. As far as I am aware each room was replenished with a large bottle of water each day too. After this great start the week kept getting better. Every staff member, no matter their role, was kind, friendly and courteous. Nothing was too much trouble and we felt cared for and respected the whole time. They really are a credit and one of the best hotel teams we have come across. We’ve stayed in all inclusive hotels before and found with such a huge variety of food it can become bland and “samey”. Not here. The meat and fish were cooked fresh on the grill and the flavours were restaurant quality. Always a selection of fresh vegetables and potatoes, rice, pasta or salad to accompany it. Breakfasts would cater to all with fresh fruits, cereals, yoghurts and cooked breakfasts. Again, all delicious. As mentioned in another review, certain cocktails weren’t available until 5:30pm, which although it is stated on the menus, it could be clearer on the App. This never bothered us as almost all other drinks were available and certain frozen cocktails were included during the day. You won’t struggle to find something you enjoy. Plastic cups mean drinks can be had at the pool side. These are sturdy plastic cups like those used in beach clubs, so substantial and safe. Glassware is used inside the restaurant but outside is all plastic. The building is kept immaculate, with staff working throughout the day to keep all the areas clean and tidy and repairs monitored and fixed. There are three pools, we chose only to use the main pool as we loved the atmosphere. The pool was warm, never felt crowded and the other guests were all respectful. There is drinks service around the pool too which wasn’t expected but very much appreciated! Each pool, however looked inviting and all were clean and tidy. There was a variety of beds and cabanas all which look in great condition and were comfortable. To get a cabana on the water I was up before 8, but there are plenty of beds so you wouldn’t have to rush. We just like sitting on the edge dipping our toes in the water.
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