Anita A
ngày 6 tháng 9 năm 2024
We recently stayed at the Aquila Rithymna Hotel, and unfortunately, our experience was far from what we had hoped for. Despite being advertised as a family-friendly hotel, it did not cater well to families with young children.The family pool area was particularly problematic. The lifeguard made up her own set of overly restrictive rules, requiring our child to wear armbands and a life jacket even while we were in the shallow end teaching them to swim. No inflatables or ball games were not allowed, which made it difficult to keep our child entertained. The larger pool did allow inflatables, but with no shallow end, it wasn’t suitable for our 3-year-old. To top it off, the lifeguard’s attention was sporadic at best, and we witnessed a near-drowning incident when she was nowhere to be found. Additionally, we were disappointed to find charges added to our bill for mini-bar items we did not use on 2 occasions, the charges were removed by the reception after lenghty uncomfortableconversation. The red flag on the beach was up for most of our stay, meaning we couldn’t enjoy the sea, and with the restrictive pool rules, we were left with very little to do. The drinks were also incredibly expensive, and the entertainment was sparse and poorly organized. Overall, this hotel did not live up to its family-friendly reputation, and we left feeling frustrated and disappointed. For the high cost, we expected much more. Unfortunately, we would not recommend this hotel for families with young children. On the positive notes, spa is beautiful and sunsets too.
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