Peppers Waymouth Adelaide

We stayed at the hotel for my husband's birthday and had a great time. Loved the heated pool and jacuzzi. Room was very spacious and comfortable. Breakfast was a bit disappointing, very cramped and staff were struggling to keep up, did not feel like a five star experience. Balcony really tiny with no view, so not one you could actually use. Service was excellent and staff were very friendly.

The front desk keeps calling us regarding ice bucket that is ordered by another room more than 3 times when we did not order. There is a lack of communication among their staff internally when another staff already realised they were wrong. It was very annoying that they interrupted my stay. Also the basin was blocked and the technician came to my room multiple times to get it fixed. They are wasting our precious time. Also the front desk manager Naomi Yanez asked the police to kick me out and told me that they can freely kick me out without giving any legal basis as long as they are unhappy to do my business. The police further told me that I will be arrested if I try to go inside the hotel when I in fact paid in full for the upcoming whole week and did the paperwork for check in.

No car park attached to hotel, have to drive to car park yourself or pay $55 for a chauffeur to drive it. Room service menu was fancy stuff from the downstairs restaurant. Nothing simple. Not even room service breakfast available. On the note of the restaurant downstairs this is where the “buffet” breakfast was and I use that term loosely. Shocking variety. Even have to do our own coffees right in a tiny corner of the the room. One coffee at a time while the line gets bigger. We have to get a special order for eggs because the scrambled eggs are just mush. At least the toaster worked. And the space fits maybe 20 which is fine for a B&B but not for a 16 floor hotel. We had to have breakfast at 8 to avoid the crowds waiting at 9 and later. In the room itself (we had a suite), there were light switches EVERYWHERE. And they were all so confusing as you couldn’t see what they said. Then the one in the bathroom you had to walk in and close the door to access it. No fan ventilation for showers. Bath mats being so thin gets immediately soaked after one shower. No face washers. Bench was too low for a bathroom. Hand towels way too low. The size of the bathroom was nice though and the shower pressure was good. TV remote didn’t work properly, could not find all amenities like coffee, tea, fridge even etc. No nice hotel guide folder to help us out. The “desk” was the tv cabinet when there was plenty of space in the lounge area to have a desk. Then we had a balcony with no chairs or table to sit at (can easily have some out there and bolt them down for safety). The temperature stuff don’t even get me started. Uncomfy beds and flat pillows. I ended up sleeping on the lounger as it was more comfortable. I don’t think I’ll be back anytime soon. Wasn’t horrible but wasn’t great. The staff were nice though which was a nice change