Mercure Cardiff Holland House Hotel & Spa

I wanted to provide some feedback on my recent stay. The room was very hot, and since the air conditioning wasn't working, we were given a fan instead. Additionally, we were not informed about the extra £10 charge per person for a 'spa day' to use the pool, which was confusing as I only wanted a quick swim. It was very disappointing that hotel guests were not allowed even a brief 10-minute pool time. Lastly, the reception desk was quite small, and with three staff members talking over each other, the experience felt chaotic. Thank you for your attention to these matters.

High price - especially when you have to pay for your overnight parking (I paid £17.00) and then if you want to have a swim it'll cost you another tenner! Cheeky buggers. Staff very pleasant and our room, although a bit 'tired' was spacious and light with a super comfy bed. Restaurant - staff again very pleasant but I was rather confused about my dinner wich consisted on half a plate of saute potatoes, a chicken schnitzel and a large bowl of cherry tomatoes. That's it. Chicken cooked perfectly, saute potatoes weren't actually saute, just deep fried slices and what I was supposed to do with so many tomatoes I have no idea but it was a pretty boring dinner and I would recommend it.

Nice hotel it a great location. Had to wait a while at reception as only one person available

Base at cardiff but friends visit me for their holiday. Everything is great, easy to go to the city centre. Staff are nice even after midnight. Can't imagine that I will leave cardiff later ...

Nice hotel, really good spa treatments. Would have given 5 happy faces for everything, but the restaurant food and service wasn't great. But overall would recommend.

We had an amazing experience here. We got our rooms upgraded for free and the room was too good with the view. Loved spending time at the pool and sauna. Surely recommended

Great location, great hotel but a few issues with housekeeping and some misinformation. Such a shame as otherwise our stay would have been 5 stars!

The room is spacious and cleanliness. The receptionist is helpful

Installtions are dated. The first room they gave us didn’t have air conditioning, they changed it for another one with a disabled toilet that wasn’t very easy to use, one of the bathroom lights was hanging loose from the ceiling. Staff were helpful