rbtvwestfall
ngày 26 tháng 5 năm 2024
So many things wrong with this resort, it is set in a beautiful location lovely golf course nice spa but that's where things end. You have to request daily housekeeping believe it or not. These folks are still living in 2020. You heard me right, you must request housekeeping service. The coffee service for our cottage suite included two pods of coffee for me and my wife Rather than four or six. And two very small bottles of water with no way to get additional water other than the tap. And frankly I don't trust these taps They had a price menu for the honor bar, but there was nothing in the honor bar. We requested in room dining for breakfast. We were told it would take 15 to 20 minutes. It took 40 minutes when I got my bill for dinner the first night we were there, I added a significant gratuity, even though the bill seemed high, I didn't check it, shame on me. when I was presented the next bill, it seemed pretty high for dinner and I looked at the bill and it included a 20% service charge. Nobody even bothered to tell me that was included in the bill. Set your expectations before you come to this place that you are not going to get extraordinary service and you have to request housekeeping. If you expect nothing service wise, then you'll probably have your expectations met I will say that the cigar offering at the bar at the Woodlands Grill was pretty vast. However, every cigar that I pulled out, and I had four of them, was hard and brittle. None of them were smokable. To the managers credit he did give me a free Davidoff. That cigar was actually smokable. And his credit he bought my wife and I and my son and daughter-in-law round of drinks for the hassle with the cigars earlier in the day that was a rather redeeming moment for me at this resort. Door to our room didn't work Safe didn't work Very tired soft goods - same items that were here when we stayed 12 years ago and even then it looked 20 years old Very tired property
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