Mayan Palace Acapulco Playa

Before I comment on the few disappointments, I have to say that the staff was friendly, the food was outstanding, and the pool is terrific. Before hurricane Otis this was probably a great family destination, but we were disappointed to find that the damage to the beachfront properties really limited the amenities available to the golf resort guests. Simple things like the tennis courts haven't been put back in service and beach experience wasn't restful because there was no defense against the myriad people offering (understandably) everything from massages to ATV rides to far too few beachgoers. We had a restful time but as a result of the limited offerings could/would have done with a shorter trip. We wished that some of that had been disclosed a bit better to inform that decision. Lastly - skip the timeshare pitch at this one at all costs. It's one of the worst I've experienced, very aggressive hard sell that will spoil your day beyond whatever trivial amenity they offer in return for attending - unless you enjoy it for sport.

My wife and I were here for our anniversary and the place was great! Food was excellent, lazy river was relaxing and awesome, swimming pool was clean! The people were very nice and accommodating! We will come back again!!

Very ridiculous mask policies inside the pool. Not allow to take your own food to the beach and also have penalties almos in enything you do. They will just threat you to deduct it from you deposit. Also the state have taxes that they never inform you until you have to check out.

FIRST TIME AT MAYAN PALACE ¡Hola! My family and I traveled from Chicago, IL to Acapulco in April of 2023. It was our Spring Break and we had a blast! The pools, shuttle service, beach, on-site dinning options, and staff were all excellent! Every time we came back from a day out at the pool/beach we returned to a nice clean room! The staff even left us Chocolates! We are satisfied travelers

The hotel facilities are great, lots of pools and a cool waterpark! The people there is extremely gentle and friendly. The downside is that the restaurants and bars prices are too excesive. Also in my room there was not a fridge (even a small one).

Old infrastructure, bad food, bad distribution of pool towards the beach (too far), bad service from the waiters at the pool area. There is too many people and not enough pool loungers and beds, they have more people than they can accommodate because not only they serve the guests but the owners of the villas which are way more people. Simply not enough staff. Also, do not recommend the destination, better go to Riviera and by experience you will find better resorts, hi quality hospitality and enough room in pool area and way more bars for everyone for the same price. Resort outdated.