After we checked in, someone tried to open the door with their room key card at 11pm and said that this room was assigned to them by the reception. We were two girls in the room. Fortunately, we locked the door from the inside and other people could not enter, but I also thought it was very scary.
We called the reception and they said they would check again, but there was no one called back that night.
The next day we went to the recetption again. They also said check, we said that last night were also the same word but no one answered, then they said that it must be the that this guest have made a mistake. The guest on the 14th floor mistakenly understood that their room was on the 4th floor. Because the hotel elevator requires the room key card to enter the corresponding floor, we also said that the room card on the 14th floor should not be swiped on the 4th floor, but the reception said that lower floors can be entered. Later we tried it ourselves and found that this was not the case. Entering 4th floor also needs the room card.
During the entire communication process, the front desk did not express any apology for the negligence of hotel management. They only said that the guests made a mistake. I don’t know whose fault it was to make that such a terrible thing happened. The hotel said that it was not their fault, but I think the hotel should at least they have the responsibility to clearly communicate with customers which floor they are in.
In addition, we also saw the evaluation form left by the previous guest in our room,. It was a negative review and there was a drop of oil on the paper.
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