Rox Hotel Aberdeen by Compass Hospitality

房間大、乾淨、視野好，落地玻璃窗能看到碼頭和海景。早餐一般。從酒店去阿伯丁主要景點和海灘，步行就可以，非常方便。

The staff are outstanding - especially Andreia! Please be aware that the booking apps all advertise a bar and restaurant - they are closed - you will have to seek an evening meal/drinks elsewhere. Breakfast is continental only and is basic but good - no hot food.

Booked last minute superior double for one night stay. Given Room 102, bathroom handle off, lock and toilet seat hanging off. Curtain hanging off rail. Pillowcase was labelled as a laundry bag and didnt cover the pillow. On plus side guy at reception very nice andchelpful when asked for change of room. Given 502 suite with harbour view, different altogether and enjoyed our stay. Warm clean very comfortable bed. Lovely moder clean bathroom. Cant comment on breakfast as didnt book for.

Very friendly and helpful receptionist. Borrowed their iron and ironing board and it worked great!

The room was covered in mould, no pillowcases on yellow, stained pillows, two single beds pushed up against the wall with no headboard, bathroom walls had dirt running down them, shower screen dirty. Nothing like the picture that was shown for the type of room I booked. After complaining I was moved to a suite which was much better but not what I’d expect from a 4 star hotel. Still no pillowcases on dirty pillows, bathroom mirror dirty, no remote for tv. Reception staff was friendly and helpful.

This used to be a fantastic and very superior hotel, however my impression from this visit was that the maintenance and upkeep of the hotel has been ignored and it is now a shadow of its former self. From my experience I say this because: Given pillow cases at checkin as insufficient staff to finish this during they day Light bulb not working in room One window blind in room not working Cracked plug socket Carpet and desk looking worn and well used Shower head had a number of blocked nozzles and loose loo roll holder The staff were very good though and took a genuine interest when I checked out and reported the light and blind,

Decent hotel for the price paid. It is starting to look a bit dated now but good value for the price paid.

We had a double superior room booked, was a bit surprised to see two single beds made up together to illustrate this. We got moved to a better room, albeit a double bed room, but we won’t be staying there anymore

I have mixed feelings about this hotel. It is conveniently located in the town centre. The staff at the reception are all very friendly and always make an effort to assist. However, the overall condition of the hotel falls well below the standard expected of a 4-star hotel. During my 6-night stay at the Rox, I encountered several issues. On the day of my arrival, I discovered that the safe deposit box in my room was not functioning. Despite the reception's attempt to fix it, it was unsuccessful. Eventually, they provided me with another functioning safe deposit box. The following day, the hotel's internet stopped working, and it remained that way for a full 24 hours. Although the issue was eventually identified, I continued to experience internet connectivity problems in my room. They eventually provided me with the password for the staff network, which allowed me to connect. From the moment I arrived, two lights in my room had never worked. Despite multiple requests for bulb replacements, they were not able to provide the suitable light bulbs. Worse still, the heater in my room stopped working on the second last day of my stay. I reported the issue in the morning, and they suggested changing my room. However, when I entered the new room, another customer was staying inside! It turned out that there were some mistakes in the system that caused the mix-up. These consecutive incidents reminded me of the comedic situations depicted in the TV show "Fawlty Towers."