Best Western Summerhill Hotel and Suites

Good hotel. Old building. Hot tub next to the pool was foamy which grossed me out, specially seeing as people were getting in and out constantly. Elevator made a creepy jump when going up. Slippery tub when showering. Building next to railroad tracks although not too noisy from my room. Fitness center had old squeaky equipment but good enough for a good workout. Bed was fine. Had a good night sleep which is the whole purpose for staying the one night. The hotel staff were very friendly and attentive. Just your average place to spend the night during a busy summer.

Terrible!! Booked online, turn up at reception to then be told I had no booking, even though I had a confirmation number, due to it being a bank holiday I was told to phone the office in America, I asked the reception staff member if they could do it due to it clearly being a fault in there system and was told NO, I had to do it from my own device. America couldn’t understand why the information wasn’t passed to them, I was then suggested by the reception man to try somewhere else, I told him it’s 3:30am in the morning and I have given my bank details for this so NO i won’t go somewhere else, he also made rude comments to my partner suggesting she was “a bit on the side, etc etc” so unprofessional and was lucky I was on the phone when these were made! Eventually he decided to just give us a room, took myself and partner to it, room was freezing cold, there was a window that had been left open.. etc etc, ABSOLUTE SHAMBLES!! will never be back, and this staff member shouldn’t be in this line of work… absolute creep!!

My wife and I were booked to stay for 2 nights bed and (continental) breakfast. Contrary to previous reviews I found the room and adjoining bathroom were spotless but my biggest issue was the traffic noise from the A944 dual carriageway which runs past the front of the hotel. This road is one of the busiest in Aberdeen and it’s pretty constant. Even with the double glazing you can still hear the noise. With the window closed it meant the room temperature rose significantly resulting in bedding being discarded. It is also under the flight path to the airport so aircraft can be heard from around 6am. We had our continental breakfast which was excellent but decided we couldn’t bear another night of torture so we cancelled the second night. There are far better and quieter places in Aberdeen to stay.