Swiss Inn Pyramids Golf Resort

房間很破舊，屋裡有很多蚊蟲，樓道也不隔音，之前訂錯了時間 提前一週就和攜程説了很多次要更換入住時間但都無果！直到入住酒店那天前台答應了免費更換，打電話過去攜程不相信我當著他們語音問的酒店工作人員，並讓他們前台的主管經理在我寫的上面簽了兩次字證明發給了攜程！攜程收到後中午十一點多打電話過來説是可以換但是中間商要求收取五十美金，由於當天我已經在去錫瓦的路上 我説不是説免費換嗎？攜程客服説那您等我消息他再幫我和中間商爭取一下，我一直滿懷希望，但沒想到當地晚上八點多接到電話就説您的酒店不能更改了，錢也退不回來！我打電話投訴，後來才知道是中間商和攜程發郵件説12:30之前要求付款更改否則將被取消，但攜程沒有把消息告訴我，導致我損失了一晚酒店費用！攜程客服辯解説是因為我沒有同意交付五十美金，我説你們有錄音 我哪句話説不同意？你們什麼時候和我説要求立刻交錢？不交會被取消！我只是不滿意為什麼説好的免費還要交五十美金，並不是不同意交付五十美金！我上哪花這點錢去住一晚五星級酒店？攜程卻説這是認知問題，不滿意就等於不同意，耽誤時間沒交錢是我的問題！我不知道攜程這些年的客服是怎麼了？素質太低了，明明不佔理的地方，還要狡辯！

花園音樂有些響，影響睡眠。

一個度假村，有一個高爾夫俱樂部，房間還行

總體表現可以

The hotel is more than wonderful and its atmosphere is cheerful and enjoyable. All the workers are at a high level of professionalism and what distinguishes them most is their constant smile. The food is delicious and fresh. The swimming pool is enjoyable and it is a suitable place for recreation and psychological comfort. It is suitable for everyone, whether friends, engaged people or family. The cleanliness of the rooms is excellent and there is a keenness on that. They are all extremely beautiful and kind. The first time I came for my wedding and after a year later i came again to celebrate to celebrate my wedding anniversary in the same place. I wish them continued success.

I slept so well, air conditioning so effective, spacious room.......then gargantuan breakfast available...pity I can't sample everything! Everyone so very welcoming, even at midnight when I arrived. Looking forward to dinner tonight!